Over the past year, it’s become the greatest and most controversial tool of this century: artificial intelligence. Our defending champion of learning new stuff, Denis O’Donovan of ProfitComm returns to provide Nestor an updated state of artificial intelligence and where and how to get educated and using it on a daily basis to save time, money and get smarter.
Nestor Aparicio and Denis O’Donovan discuss the current state and future of artificial intelligence (AI). Denis highlights the World Economic Forum’s prediction that AI will replace 93 million jobs globally but also create 107 million new ones. They emphasize the importance of responsible AI education and the need for guardrails. Denis shares his experience with AI, noting its potential to automate mundane tasks and improve efficiency. Nestor shares a personal anecdote about using AI to streamline a tedious task, saving time and increasing accuracy. They also discuss the potential of AI in various industries, including healthcare and education, and the importance of ethical considerations.
- [ ] @Nestor Aparicio – Drive the fundraising truck for the ‘Birdies for Bernie’ charity golf event to support the Cockeysville community.
- [ ] @Nestor Aparicio – Call Jay and the relevant contacts at Media Works/Captain Trey’s to arrange crab cakes and coordinate the ‘Maryland Crab Cake Tour’ segment from the Planet Fitness location.
- [ ] @Nestor Aparicio – Talk to Robbie Leonard about speaking to Nestor’s children about the benefits and responsible use of AI.
- [ ] Finish the ebook ‘We Know We Need to Invest in AI. Where Do We Start?’ and prepare it for release by next week.
- [ ] Set up and promote the ‘Birdies for Bernie’ golf tournament (including posting details, soliciting sponsors and foursomes, and coordinating with Loyola’s foundation).
AI and Its Impact on Jobs
- Nestor Aparicio introduces the topic of AI and its impact on jobs, mentioning the skepticism from Robbie Leonard and others.
- Nestor compares AI to the motor vehicle, emphasizing the need for infrastructure and education.
- Denis O’Donovan discusses the World Economic Forum’s prediction that AI will replace 93 million jobs but also create 107 million jobs.
- Denis highlights the importance of prompt engineering and the need for people to adapt to new ways of working.
Ethics and AI
- Nestor and Denis discuss the ethical considerations of AI, including the potential for misuse and the need for guardrails.
- Nestor mentions the use of AI in military operations, such as the bombing of Iran, and the need for ethical guidelines.
- Denis emphasizes the importance of worldwide collaboration and the race to develop AI technology.
- Nestor argues that AI is an inevitable part of cultural and technological evolution and should be embraced cautiously.
AI in Education and Workforce
- Denis talks about the resistance to AI in education and the need to teach it as a language.
- Nestor shares his personal journey of learning AI and its impact on his work and personal life.
- Denis explains how AI can be used to automate mundane tasks and free up time for more critical thinking.
- Nestor discusses the potential economic and spiritual impact of not embracing AI.
Practical Applications of AI
- Nestor shares a personal story about using AI to automate a tedious task, saving time and improving accuracy.
- Denis explains how AI can be used to streamline workflows and improve efficiency in various industries.
- Nestor emphasizes the importance of verifying AI outputs and not relying solely on AI for critical decisions.
- Denis discusses the role of AI in automation and how it has made technology accessible to small and mid-sized businesses.
AI Education and Training
- Denis describes the Launch Pad sessions they conduct to introduce companies to AI and its potential benefits.
- Nestor suggests using AI success stories to encourage skeptics to embrace the technology.
- Denis emphasizes the importance of human oversight in AI processes to prevent errors.
- Nestor highlights the potential for AI to revolutionize various industries and create new job opportunities.
AI in Healthcare and Other Industries
- Denis discusses the use of AI in healthcare to automate note-taking and improve efficiency.
- Nestor shares his experience of using AI to manage spreadsheets and the positive impact on his workflow.
- Denis explains how AI can be used to integrate different systems and eliminate manual data entry.
- Nestor emphasizes the importance of adopting new technologies to stay competitive and efficient.
AI and Small Businesses
- Denis talks about the affordability of AI for small and mid-sized businesses and the potential for significant cost savings.
- Nestor discusses the role of AI in automating processes and improving profitability for small businesses.
- Denis explains how AI can help businesses save time and focus on more critical tasks.
- Nestor highlights the potential for AI to create new job opportunities and drive economic growth.
AI and Personal Efficiency
- Nestor shares his personal experience of using AI to improve his efficiency and productivity.
- Denis discusses the importance of AI in automating repetitive tasks and freeing up time for more creative work.
- Nestor emphasizes the need for continuous learning and adaptation to new technologies.
- Denis highlights the potential for AI to transform various industries and create new opportunities.
AI and Community Support
- Denis shares a personal story about the loss of his son’s best friend and the community’s support through a golf tournament.
- Nestor offers to help with the golf tournament and promote it on his show.
- Denis discusses the importance of community support and the impact of AI on personal and professional lives.
- Nestor emphasizes the need for collaboration and support in the face of challenges and changes.
AI and the Future
- Denis talks about the future of AI and its potential to revolutionize various industries.
- Nestor discusses the importance of ethical considerations and the need for guardrails in AI development.
- Denis emphasizes the role of AI in creating new job opportunities and driving economic growth.
- Nestor highlights the potential for AI to improve efficiency and productivity in various sectors.
SUMMARY KEYWORDS
AI education, Maryland crab cake tour, AI job impact, prompt engineering, AI in healthcare, AI in education, AI automation, AI ethics, AI workflows, AI adoption, AI benefits, AI challenges, AI training, AI applications, AI future.
SPEAKERS
Denis O’Donovan, Nestor Aparicio
Nestor Aparicio 00:00
Welcome home. We are W, N, S, T am 1570 task of Baltimore. We are Baltimore positive. We are positively here at Costas, you know, trying to have a good time and trying to do the lunchtime thing. Places, mob, we’re in Dundalk. It’s all brought to you by the Maryland lottery of Harlem Globetrotters scratch offs to give away our friends at GBMC. Sponsor us, our friends at Florida Dermer sponsor us at the comfort guys. We have a new sponsor and partner here sitting in a Dennis O’Donovan who’s been helping me with AI. Can help you with AI. We’re gonna do an AI thing here. Cost us on the Maryland crab cake tour. And look, man, it’s not that I don’t want a crab cake, but I’m a little hungry. And Robbie Leonard was over here. I need a towel. He was bagging on AI. He’s all the politics and all. And then we’re running the world. I just need, like, a bowl of Maryland crab soup and some proper crackers. And I hope you don’t mind, Dan, but I’m gonna get boozy in this I’m getting boozy in this segment because it is Friday and it’s happy hour somewhere here at Koco’s. This is an Orange Crush. We’re little deep Eddie in here. So deep Eddie, Dave would appreciate that. So we’re in Dundalk, my homeland, and I just won five Did you win five bucks? Five bucks? Winner, winner, $5 dinner. All right, that’s good. So listen, man, I got a bowl of soup here. And I told you before I come on, I got some big chunks of Maryland crab in here, the AI thing. He just bagged on it and came over here. And you get pushed back and punched on about it. I do as well for my own family members, for all their legitimate reasons, the water, the energy, taking away jobs, all of that. I’m going to continue when I have you on to not defend AI, but to defend that this invention has come along, like the motor vehicle, and, oh, my god, we’re gonna have to build roads. Why? We’re gonna have to do this and that they, you know, we’re gonna knock trees down to do that. We’re not neighborhoods that. Look, there’s good news, bad news, there’s and there’s evil and evils running the world right now, I’m pretty sure about that. And evil in the AI hands is really scary shit, right? But that doesn’t mean it’s going away. And that doesn’t mean I mean I remember when the internet came and I never thought that we would have a credit card or spend money. I just thought people wouldn’t trust it enough to do that, right? The AI thing, he’s gone to the other end, where people are trusting it to do too much. You and I are trying to responsibly educate people this in guard rails. My wife works for a serious company where they’re trying to install it, and she and I are learning it together. It’s 250 year old farts. I’m almost 60, and you’re 21 I can tell den double nickels, baby. Yeah, you’ve been at this a little bit too. Give everybody your walk on this, because I haven’t had you on since Christmas we were over Planet Fitness, which is why I’m keeping the soup and the vegetables here together so I can get to my planet fitness appointment later on. But no french fries, so I want to eat a little soup, and I’m gonna have you educate me like I’m Robbie Leonard, over here, all like anti it. You’re not just making the case to making it a better world, but the fact that, like, the competitive advantage that’s going on that you’ve seen in our relationship, and I know you from my wife’s illness, from there goes my hero. He said, There goes my hero. Board members a good guy. Dennis McDonough and I ran into the supermarket about a year ago, and then we ran in each other two or three times, and I said, I got to get into this. Help me out. I got a solution, which we still haven’t solved, by the way. And here you are, and now you’re giving speeches and you’re out, and people are hiring you to come into their company and help them educate, install, use and not have everybody be fearful of it, right?
Denis O’Donovan 03:46
Yeah, that’s a big deal because people are fearful. World Economic Forum last fall said that AI is going to replace 93 million jobs worldwide. It also said in the same breath that it is going to create 107 70 million. It’s almost double. So those are not my statistics. Those are not Dennis statistics. Create jobs. I’m trying to understand that part. So think of it. We talked about prompting, right? That’s one of the things we talked about, how you prompt, prompt engineer could be a six figure job. In some instances, there’s training, there’s consultants like me, there’s showing people are going to have to change the way they work. They are going to effectively change the way they work. So there’s all the training that goes along with that. There’s there’s unknown industries that are coming up from it. So that’s where the everybody feels that it it’s going to it’s going to have an impact. It’s a locomotive moment. The unknowns are guesstimates,
Nestor Aparicio 04:44
but the unintended consequences that we can’t sit you know, it’s like Bryant Gumbel saying, here’s the internet. Five years from now, we’re gonna look back at this, God willing, yeah, and say we were so wrong about this and right about. That, and you know, you’re gonna be a millionaire, you’re gonna say, I’m glad I leaned in on this, and I’m gonna be a crypto God making that up, but, but whatever it’s gonna be, this is common. It is a tsunami. It’s an earthquake. I’ve explained it to people that way. I’ve used it in that way. I argue for it because I can’t argue against it, because I’m arguing against the evolution correct of our culture, our technology, our knowledge, our wisdom and our ingenuity and our ability to always be seeking something that’s better, that’s faster, that’s quicker, that’s more accurate, that’s that gives me more time back Correct. That creates value. And that was the thing that sold me into this, and it was Tony Robbins who can kiss my crab soup, funding the Melania movie. Oh, my God. But nonetheless, I got into AI and not skeptically, not through you skeptically, but cautiously, cautiously, I would say, and saying, What does this mean to me? And I’m 120 days. Not even 120 days. I’m 90 day. I’m literally 90 days in to my journey, and I can only make an argument that it’s, it’s a wonky Vader. It’s incredible, but I don’t know how it’s, it might blow the world up. I mean, it might
Denis O’Donovan 06:29
needs guardrails and and that’s, that’s the biggest challenge, ethics and AI is a really big deal. How that out last week? How it gets developed, yeah, how it gets developed.
Nestor Aparicio 06:39
We bombed Iran last week using anthropic technologies, and then fired them the next day because they wouldn’t play ball to give these criminals the keys to the kingdom, which is exactly what, like the penguin and the Joker and Batman. You know what I mean? I especially when you consider the the surveillance side of this, right? Like, that’s that,
Denis O’Donovan 07:00
is, that’s concerning. That’s, that’s major concern. Yeah, no. I mean, it has to have guardrails. We all need to be moving in, walking in lockstep in the same direction. And the challenge is, is that I feel that is a concern worldwide. This is a race. This is a race. AI is a race. Who’s going to win the AI game is, it’s a race. I feel it is. And I
Nestor Aparicio 07:26
just told Robbie, the Democrats need to win that race instead of fighting it that literally, because it ain’t going away.
Denis O’Donovan 07:30
We had, I had a conversation my mom, my mom’s in the education field, and, you know, a lot of these folks are dead set against AI in education. And I, get it, but I also feel that it’s not going away. And how do we give our kids the best way to equip them in the workforce, but to teach them it’s a language. AI is a language. You’re learning it. You’ve learned it. It’s a language, and if you don’t teach them that language, how are you equipping them to be successful in the work world? I think there’s going to be two people. There’s going to be people that know how to work AI and people that don’t. And I think the ones that know how to use AI and know how to speak that language are the ones that are going to be the most employable in the next Dan.
Nestor Aparicio 08:15
I got involved in this in November, and you were involved, kind of half holding my hand through this thing, and I started taking classes, and I’m it’s blowing my mind, and I’m using it in a way that it’s blowing my mind, and I keep texting you breakthroughs I have on it. A year ago, nobody was talking about it, even at the networking events that we were going to in April and May, I went to Vegas with the Maryland party, which I think I’m going to be going again. Thank you, Howard perlo and Bill Cole, and people were talking about it. How are you using I find to be I flirt with everybody now with it, it is my come online to everyone I know. Are you using? AI, especially the people I know who are smart and I think about the whatever work they do, or where they are, my best friends in the world, I’ve asked, Are you into this? Because I’m concerned about you, because if you’re not using him for all the reasons you said you’re if you understand it, play with it and then elect not to use it, I guess I’d hear that. But if you’re not going to embrace it or not, can explore it and not going to click on it a little bit, you’re you’re missing out, I think, but you’re the lost opportunity to your point is going to crush you, economically, spiritually, time wise, it would be like, and I have a few people in my life that have a flip phone, yeah, like you’re laughing, but Right? I get it. Like Robbie’s kids are seven and nine, and they have watches where they communicate with mom and dad, yeah, I mean, and I don’t, and they’re never gonna know a world anything like that. And guess what else they have access to on their phone, not just a calculator? You and I got in eighth grade, right? They got access to AI, right? And so I don’t use it on my phone much to, like, ask questions or whatever, but, like, even here’s something silly that I use it for that I never would have thought before. And this would cost a job, and this would be one reason my my old boss wouldn’t like this. My old boss, Matt nehagen, ran, runs the San Francisco sports radio station the game. He ran to Philadelphia sports radio station. He’s my boss in Chicago, turn of the century. And he trained producers, radio producers. So if this were like a Dan Roderick show, I’d have a Vanessa over here. She’d be enemy cards, you know, telling me you give me some questions to my it’s what a producer did. Producer in my radio station would a good producer, Ray Bachman Andy Mueller, would say to the host, here’s a couple things to think about. When you have the manager on today, right? Any guest I have on now, I see and fumay on. Two weeks ago, I went to my clone and said, Give me five things that are relevant right this minute to talk to Kwasi about. And they popped up that used to be like a job at my radio station. And it was a job that was hard when I would have a North Carolina State football coach on and ishly syndicated show, and all I had in those days were the with the sporting news in the USA Today, we didn’t have an internet when I did that show. It’s like the research part of making me sound smart the night that Dale Earnhardt died about a HANS device, when I didn’t even understand anything about NASCAR racing. And I’m hosting a radio show that was now the ability to say I’m with Dennis O’Donovan a profit calm, give me three great topics and questions to talk about that would be relevant. I’m sure it would pop up with the anthropic check GPT thing last week, like politically, that’s a that’s a live wire right, right this minute as to what our government’s going to do and how our government’s going to handle this not a year from now, or five years from now, when Congress gets around to it, or when they start to subpoena some people or bring them in, this a live wire right now, like right this minute and these decisions, Donald Trump doesn’t Understand what AI is he re sharing things doesn’t know really intellectually. I don’t think anybody who’s 80 years old can understand this in five minutes. Like, right?
Denis O’Donovan 12:29
Yeah, no, I had a podcast on Monday, and he said, speak to me like I’m talking to my 80 year old mother. How do I explain?
Nestor Aparicio 12:36
AI, all right, so you walk into businesses now where there’s black, white, young, old, male, female, they’re all employed. I’m sure some people in the room are in their 60s. Some people in the room are in their 20s. When you’re in a room, give me, I haven’t talked to you about this, even off the air, give me a little lowdown on what you’re doing with AI education. When somebody calls you because you and I are like, friend, we’re personal, we’re zoom. I have a small business, you can really help me. I’m tactical. But then you go into a business with 10, 2050, 100 employees, and people are afraid of it, it’s gonna take my job, and that’s the number one thing, right? You’re always fighting like this guy is, you’re the Grim Reaper. You’re there to cut their company.
Denis O’Donovan 13:16
I have felt that in a meeting before. Go ahead. Talk to me. Soup, yeah. Basically, there are folks that have, I think, I think in some cases, some of the AI, you know, things that have not gone well. They’ve gone well because they tried to boil the ocean too much with with AI, I’m looking on the opposite way. I’m looking for low hanging fruit. I’m looking for small wins, because there’s two, there’s two specific reasons. One, I get a buy in from ownership leadership because they want to win on AI. They’re because they’re, they’re, they’re scared of it. They went like, Okay, we just want to win. The other thing is, for the people that are, that are doing the tasks, I’m not trying to replace them. I’m trying to to replace the mundane, redundant crap that they hate and they’ve been bitching about for 20 years. And if I can put, if I can automate or ai fi that process and save them 20% of their time, they still need to be involved in that critical thinking. But I’m taking the thing that they don’t like about their job so they can be present in the thing that they’re really, really good at. And so that’s what we’re looking for, we’re looking for broken processes, workflows that can be improved. That, to me, is where AI is going to there’s some really cool tools out there, but but by and large, I think the thing that’s going to change the workforce is if you can increase multiple workflows within an organization by 1520, 25% and you can do it at scale, across multiple departments within a company, you’re going to have real change. You’re going to have meaningful impact. And it can go back to your point. I’m going to give you your time back. What do you do with that time? Is it? Is it get new revenue? Can you insert new customers without having to bring new FTEs on? You know? So that’s a profitability issue. That’s a that’s a revenue issue. And could it be, you know, I could sneak out and go watch my kid play soccer. You know what I mean, whatever, whatever it means to you.
Nestor Aparicio 15:07
That’s our work. Day six hour work. I’d love it. I love it. Well, I had a breakthrough this week. If I told you this about my wife, my wife speaks XL.
Denis O’Donovan 15:18
Yes, you did tell me that, please. It’s good stuff.
Nestor Aparicio 15:22
Well, I’m gonna, I’m gonna tell a story, because it involves a local company called Media Works. So shout out to Jodi and everybody. Media Works involves my friends at the Maryland lottery. So I’ll say it’s all brought to you by our friends at Maryland lottery. Harlan Globetrotter, by the way, that’s yours. You get one prize insurance game. People have been coming up waving money at me. I got a $20 winner, $5 winner. So every month, anybody you know, there’s an event radio my friends at the bay that are listening, we run ads, and then we have a spreadsheet that says the ads run, and then I send that spreadsheet to the ad agency so that we can get paid for running the ads. That’s how we make a living year. Voila. 35 years in, I just pulled the curtain back. There it is, secrets out. That’s a secret. So I don’t do spreadsheets. Well. I am a pretty technical guy, as you’ve learned, you know, I can learn things. I’m very tech savvy. John Steadman used to call me computer whiz. In 1986 I was not. He was an old man, you know, I showed him how to create a file, basically, right? But to him, I was so, like, all of my life, I’ve had to adopt new technology. My kid sent me my first text, and I didn’t want it. So, like, there are things I’m good at. I’m a typer where you want the missing finger. Mr. Pilatos would be excited about that when he threw me at a typing class in 10th grade, because he put, you know, so there’s all these things you adopt and you get better at. The hardest thing to adopt is something you only use 10 minutes a month, like, like Excel. I never learned Excel because I’ve never worked in spreadsheet land to work rows and cells right in Excel sheet, tables and all that. I’m not good at it exactly, and I’m not, and this is something about my ADH, right, that rows and columns freak me out, like the bars and the graphs, because, maybe because of my, you know, it’s probably something I’m on the spectrum about. But, like, it weirds me out to have all the lines take the line, like, like a score, like a baseball scorecard, okay, I need that in the light gray. I can’t I don’t want to see green lines. All you know, fix me out. Grids freak me out. So my wife, for years, five years, six years, has been once a month, merging spreadsheets, taking a CSV file and merging it into an Excel file and saving it. And this started with our software at the radio station having to pull these reports accurately, and it does, and then merging it to CSV accurately, and it does, but it still took a human that couldn’t merge it better than I could merge it and fix it and fix rows. And when there’s an error and something that the rows break, you know the things that go wrong in spreadsheets, right? When a left hand don’t talk to the right hand, or when Apple is talking to Microsoft, that really was the issue, right? Because my wife would sit there and balance it. I hate this apple because she works in Microsoft. She’d have to do it in Apple, because I live in apple. I’m giving you all my challenges, like it’s the same thing you’re doing every day, right? Last week, because of my clone, because of you, and because I’ve been really good at training my equipment and my it knows my bit, knows what I do, right? There’s everything about me, and that’s what makes it a walk of hater right? Sunday morning, my wife had a real tragedy. Happened last Friday that we’ve talked about this on the internet. There was a dead body in the middle of Harford road, and my wife attended to it, and it’s really freaked her out. She had a really rough weekend, and I was trying to take this off her plate over the weekend. There’s first of the month. I’m gonna do my my work for Jody Berg and for Noel and everybody over at the media works. And it takes her 2030 minutes, you know, down from 45 you know, over the last year or two, we’ve gotten a more refined but it still is something. She has to get a cup of coffee sit at my computer every month for 20 minutes cussing you out. No, not anymore, not anymore, not anymore, not anymore, not anymore, but we, but we, yes, but that was so 2023 right? You know what I mean, but, but it is this. Is any process like this, right? Where you don’t speak a language, you need to have a task done, you have to outsource it in some way. In my case, it was to my spouse, because just one thing I do every month, that’s the only thing I have to do of that kind, that’s of that caliber that requires precision and state reporting. So unless Sunday morning idiot Nestor nine and a half fingers went in at five in the morning. Learning. Did everything I always do, download the CS. And then I thought to myself, if I drag this spreadsheet into the clone, and I drag these spreadsheets in, and I just tell it exactly what I need it needs to do, and do it in a way that at least it makes read it five times, prompt it the right way. I hit the button, and I went and peed and this and that did whatever came back 15 minutes later, and I looked at it and it was like my wife had done it. I looked at it, and it was flawless. And I wanted to, like, scream or text my wife or yell she was asleep. 620 in the morning on Sunday morning, I looked in and I just wanted to, like, high five her. And I was like, the cat was laying there. And I’m like, I’ll tell her later. So I brought her in eight o’clock in the morning. So get coffee. I got lottery. I sat down, I showed it to her. She’s like,
Denis O’Donovan 20:55
I’m off the hook. Oh, you don’t need me anymore.
Nestor Aparicio 21:00
So there’s my real life, and there’s my AI win of the week. It’s and I have a win. You know this because I hit you, I get all excited, all lubed up. And who am I gonna tell is my AI? I tell Robbie or my kid or somebody doesn’t believe in AI, somebody that I need to tell, somebody that’s in the cult, you know, that’s you drinking the Kool Aid. So I send you text and say, AI, oh, Dennis O’Donovan is here. He’s with profit. Tell me what you what you do, and how they you can help.
Denis O’Donovan 21:26
Yeah? So, so we are. We have about 500 vendors in our portfolio. We’ve been doing this for coming up on 27 years. No, no, no, we’ve been doing technology, but we’ve been helping people with technology transformations for 27 you just
Nestor Aparicio 21:40
look like an old guy. You’re young and hard.
Denis O’Donovan 21:42
Yeah? So, but AI is the is kind of the new frontier in technology. We’ve been doing technology. We’ve been doing AI for about five or six years, actually. But AI has been a subset of another product. It made something else better, so like security contact center, those are the two big ones.
Nestor Aparicio 21:59
When did you turn on it like when did? When was the moment, the day that you know, you had an aha.
Denis O’Donovan 22:07
I saw a platform last January, January and 2025, so this is really recent. I mean, I again, I’ve been doing a young guys at AI, because it’s brand new, yeah, literally, right. I wrote my I wrote my book, The RFP alternative, in 2022 I started writing in 2021 and we were using some AI back then from as a filtering tool, as a research tool, things like that. So I even reference it in the book. But I started to see AI as a service and and AI being used differently last about last year, and that’s when I got my certification. Last year, I did it to a group called industry rock stars, about 125 hours, really long. Pub took me three months of two hours in the morning, two hours at night, four hours, five hours on the weekends, every you know, every day, school, basically, basically. And I captured how in technology before we would implement a technology, usually with it, and it would, you know, phones, cloud, whatever. This is different, because we’re looking at workflows within every single department. And that I was like, wow, that’s really cool, because I can be more intimately involved with a customer and literally be in every area of their business. They might have a different application here than here, than here, depending on what
Nestor Aparicio 23:32
Santa Clara, how can I help you? I found that to be in the bottle. How can I help you? Yeah, you rub my belly, Master and tell me, You know what you need me to do. I cannot express to people how impressive it is to be 57 years old and to see the to see my wife, even three days ago, say, Oh my God, that’s a hell of a problem you solved. I bought her time back. Me time back. I got accuracy. I’ve got a work through the workflow that’s just as accurate as the computer. Pulling it down. It just merge. It merged a couple spreadsheets. It made Toyota talk to Chevrolet, like, literally. I mean, that’s how I saw it.
Denis O’Donovan 24:14
No, it’s in that. That’s what we’re looking for. We go and talk to people we’re we do these Launch Pad sessions, which are, think of a lunch and learn right? Our two hours where we come in, meet with a company and kind of take your temperature. You know, you may have 15 people, and one person uses AI every day. The other person can’t spell AI. And now we’re, we’re trying to help them with, Okay, let’s see how we can give you some, some basic AI information about the about the field. So if it’s healthcare, if it’s, you know, anything else, we give them some prompting skills. We give them, you know, where they can use it, how they can use it for email filtration, how they can find low win, or, you know, low effort wins to improve the process within their organization.
Nestor Aparicio 24:55
Where’s a neat thing that, if you were to come into my house right now and give your speech. Each and you are, you’re on my radio, by the way, Dennis o’donovans here from profit Comm, if you’re listening to the radio, where cost is doing a Maryland crab cake tour. Somebody in the room, if the rooms big enough, you said somebody’s been using AI, and there’s somebody in there, it’s scared to death of it just isn’t in the position or thought that they were gonna use it. The smart person in the room is going to stand up. You’re going to say to who’s you’re using it all right? Who uses a lot? Oh, you do stand up for me. Tell me what you use it for. And then that person is going to stand up. Say, I used to do it like a caveman, and now it does it like Jetsons and there and and you’re going to say, great, great, great. Now tell this person over you. And so I think it’s the successes, and it’s me telling Robbie over here. Like, dude, if you used it a year ago, and, you know, he beat somebody up in a lawsuit case, but what another lawyer was using it with hallucinations? Yeah. And I’m like, Hey, I agree with all that. That’s why you want to double. My teacher told me the first class lesson, one, commandment, one, don’t just trust it. Do not don’t just trust it. Use it. Verify it, like you would verify anything. Don’t just trust it. Nope.
Denis O’Donovan 26:09
So I say, you know, when we’re looking at workflow, the first you and I will teach a class, the first piece of a workflow is a trigger, right? That’s what pushes things in motion. The last thing is the approval, it’s if it’s a five task workplace workflow, it’s task two, three and four that we’re looking to improve. But never, never, never go and allow AI to respond to a customer to automate just you. I would never let it go on without
Nestor Aparicio 26:39
automate the process thing other than send they
Denis O’Donovan 26:42
call it human in the loop where we can have ai do some of the stuff that we don’t want there needs to
Nestor Aparicio 26:47
be a final edit. I’m a newspaper guy. You got to have the fun. Gotta have a final edit at the paper. We had two edits. Had to be two editors, at least on
Denis O’Donovan 26:55
every piece. I would encourage that. I’m an AI evangelist. Tell you, right, you have to do that. You have to do that. It can do some cool stuff.
Nestor Aparicio 27:05
Once you do that, you’ve eliminated the f up. Now you can’t f up because you haven’t executed anything other than asking a question and gathering the advice. And then you get to think about the advice, and then you get to vote on it. You get to say, I like this. I don’t like this, and then you get to edit it.
Denis O’Donovan 27:23
Well. Interestingly enough, a lot of what we’re doing, it will be considered more automation than AI, because what we’re doing, in some cases, AI might be the orchestrator of that automation, but what we’re seeing is automation has been around for a long time, right? But it was a six, seven figure gig to do automation. So the only the biggest
Nestor Aparicio 27:42
company, it’s what’s built the trade point Atlantic down
Denis O’Donovan 27:47
here, but only the biggest companies could afford it. So no code and low code, AI has has brought the bar down. So the small, midsize businesses can now afford to put automation in there. When I
Nestor Aparicio 27:58
went to do an app for Baltimore positive, they were talking to me about 50 to $100,000 to do the kind of app I want to do. Build it right now. I haven’t done Monday morning. I wanted to build it right now. I vibe code it while I’m on the air. We do it on it on a show, if we wanted to. Yes, we do video of me doing it. Yes, that’d be impressive. Would it?
Denis O’Donovan 28:15
You can do it. We should do that. It’s and I think what that that has opened up the frontier for small to mid sized businesses to now be able to automate at scale and do things. I mean, small businesses is the heartbeat of America. I genuinely believe that that’s why. Don’t get me wrong, I will go talk to a $6 billion company tomorrow if I could. But you give me a 10 person, 15 person, 20 person, small business that’s looking to say, how can we use this to be better? You know, you got a business owner who’s, you know, dying because
Nestor Aparicio 28:47
you could be their chief AI officer, basically, right? I mean, that’s at a very limited you don’t it’s not a full time gig. You’re not coming in 60 hours a week. You’re coming in having lunch with them here and again, training, taking questions, taking on cases, and saying, This person wants to learn it. Let’s teach this person and get them automating this. And this is going to take pain out of my company, or we’re
Denis O’Donovan 29:08
going to say, You know what? What are you using now? What technology use now? So I had a, had a assessment last week, sat on on, on in their conference room, and I met with seven different groups, and they showed me all the systems they’re using. And I was like, Okay, let me, let me, let me make that one talk to that one. They told me all I was like,
Nestor Aparicio 29:28
do you win? No, there you go. All right, well, I’m lucky. I feel lucky. Appreciate you. Thank you very much. Maryland lottery winners, there we go. You’re saying
Denis O’Donovan 29:41
no, but it’s just, it’s interesting that we’re just trying to come and in some cases, people are using other systems to to put something in there that this system lacks. And if I can just take it and take a take stock in all of it and say, Can I streamline some of this? Can I give you a single pane of glass to make. Manage all this, and this talks to this, and this talks to this, so we don’t have to manually cut and paste. I’ve got another one I’m doing, and they’re, they’re, they’re healthcare. They take a lot of manual notes, and then they have to take those notes and rebuild them into whatever. In a picture I would put it in, you can, you can do, literally, take a picture, put it in and do that, and you can put some system and and that’ll save them hours. Yeah. So we’re looking at, those are the things that we’re looking for. We’re looking for ways that I can just streamline, give you some of your time back. And, you know, sometimes in these, in these cases, these are, these are people that they’re billing their hourly. So could they bill more per person? And as a business owner, you don’t, you’re more profitable at that point. That’s so that’s, that’s what we’re looking for.
Nestor Aparicio 30:39
Instantly, instantly, instantly, Dennis o Donovans here. He’s my friend. He’s our chief AI officer. Profit comm is the company nobody had to find you, and where to find you, other than its ammonium somewhere, helping. There goes my hero from time to time as well. Yeah.
Denis O’Donovan 30:54
So we’ve got, www, profit calm with two m.com’s we have an email that is AI help at profit. COMM, 2m, calm, and number is 888-266-5575, and feel free to give us a call. We’d love to help you out and show you where we can get you on your AR journey. Just finished an ebook this morning that should be hopefully done next week. Well, we’re getting, I’m looking at covers
Nestor Aparicio 31:20
that a one on one, like an educational Yeah, it’s it
Denis O’Donovan 31:23
is it is we know we need to invest in AI. Where do we start? That’s the test.
Nestor Aparicio 31:28
So much it’s gotten so much better in the last 90 days for you and me, and I want to give you a little oxygen here. By the way, Dennis came on a show last time we were at Planet Fitness, and Simon and for their opening right before Christmas. I think we had a Costas crab cake, as I remember from across the street, you had a tragedy in your life the very close nearby I want you to, I didn’t have you buy for a cup of Super Bowl, and I wanted to. And I know that they’re doing some fundraising as well. And this involves Cockeysville community, lot of people affected by this. It happened Christmas week, so I’ll just give you the platform to tell everybody what’s going on, because I know you mentioned it to me several times, and I want to be as helpful as I
Denis O’Donovan 32:09
can be. I appreciate that. So one of my son’s best friend passed away the night before in his sleep. And great kid, young kid, now 19 years old, 19 years old. Great kid, and just he’s a Loyola kid. The Loyola community came out in a way that I’ve never seen. It was, it was, it was astounding to see these young men and women come together, men for others and then for others. And they did. They did. They did it proud. My son’s a calver Hall guy, but I give loyal a complete
Nestor Aparicio 32:44
problem. Some went to the hall. They did.
Denis O’Donovan 32:48
They did an amazing job. But we’re looking to do a golf tournament. I think it was on June 29 and his nickname was Bernie, and they’re calling it Birdies for Bernie. So we will be posting, I think some eagles in there too. Maybe they’re gonna, we’re gonna get, we’re gonna get that set up and looking. We’ll be looking for sponsors and foursomes and looking at Loyola and their foundation.
Nestor Aparicio 33:16
I’ll drive the crush truck. Let me do that. There you go. I’ll do that.
Denis O’Donovan 33:19
But no, I appreciate you. Let me say it. You know, when you’re 1920, years old and you lose your one of your best friends like that, it’s powerful. It’s a powerful thing. And to see the community come out like that was really, really, pretty special, playful, it really, and he owns a business, right? He has a crab cake, right? He does. It’s Captain trays and, all right, Captain
Nestor Aparicio 33:41
Trey, I’m here Costas, Captain Costas and Captain Pete was here. I want to go to Captain Trey’s. I want to eat their crab cake up there. We’re gonna work that out. Next time I do the show fitness, get some crabs. They got these little crab balls that are delicious. Bring them down, and we’ll serve them off the trade plan of fitness. And we’ll do the Maryland crab cake tour. I want to work on that. I’m gonna call Jay and everybody over there. All right, I’m at Costas. My son has entered the building. Luke Jones is gonna be here shortly. Alan McCallum is gonna be here. I’m gonna try to talk my kid into coming on this show. There you go. I’m gonna try to talk Robbie into talking to my kids here about the about the power. AI, all you AI haters, move to the end of the ball. Get some cream of crab. You know what I mean. So meanwhile, we’ll be over here being oddly efficient, spectacular. Oddly efficient. It’s a Wonka Vader, and Dennis knows how to drive it at least a little bit. Yeah. I called Wonka Vader. You Willy Wonka fan. Yeah, when you got on the walk, evader at the end, it would go anywhere you wanted to go. Yeah, endless possibilities. The Wonka video. Remember, okay, yeah, I remember. And, but, but here’s the thing. They asked him, when he hit the button, what was going to happen. And he’s like, I don’t really know.
Denis O’Donovan 34:54
I don’t that’s the wonk of it well. So I always say AI is like a jet pack, right? You. Feed it jet fuel. It’s gonna go really fast, but if you lack direction, and if you lack focus, and if you lack you’re gonna go right smack into a wall. And so that’s why it’s really important to have
Nestor Aparicio 35:11
a jet pack fall out of the water. The other day, you see the video, I didn’t see that. My God, is like, one of those jet power, yeah. And it is ish, fell together anyway. Don’t want to do that on AI, that’s why you need Dennis, yeah, I’m here Costas. I have, I’m wet today. It’s, it’s a, it’s, we used to call it the Friday football frenzy. We’re gonna do baseball today, but it’s a little bit of a getaway. And we’re into March. It’s all brought to you by the Maryland lottery. I have Harlem Globetrotter scratch offs to give away. We’re gonna be at missoney’s in Perry Hall on Tuesday. People think I don’t like Republicans. David Marks will be here to dispute that greatly as well. I have Republicans on the show all the time, so it’s fine. We can all get along as long as we follow the law. I’m at Costas. We’re back for more. I’m gonna follow the laws of baseball, and you know, they’re gonna have a lockout next year, right? Alan, I want to talk about that, Luke, don’t want you just want to talk about Pete.
Denis O’Donovan 36:08
Alonso, right? I got, soon, as soon as we got that was, that was my son got for Christmas. Was Alonzo jersey, white, gray, black. It was a white one, white, all right. Now, my pops got it for him. So classic. My dad, my dad is a die hard fan. He actually went to the he went to funny story. He went to the Orioles dream camp, right? This was 10 years ago, and God bless him, he’s funny. He’s like, look at the game. He look at the game. I’m like, Hey, give you. He paid a lot of money for that, but he it was really cool. He got, he got to go play in or in Camden Yards when they were away game. And so we got the cut, and they, they called him now batting Dennis doomsday O’Donnell, because I’m a junior. And he freaking, he freaking, he still can hit, man. He just, he had a bad, he had a bad wheel. He put it in a gap and put it to the warning track. But he only made a single because he had a bad, yeah, he had a bad hammy, but
Nestor Aparicio 36:59
really cool radio I’ve never actually done but everyone who’s ever done it, I mean, from Steve jet, I have friends everywhere they’ve done it. Ray Bachman did it on my behalf with the Ripken people. Yeah, ripkins got a great experience holding muscle. You won $7 $7 where’s your ticket? You got to come over here and hold the tickets. All you cashed it. Cashing in already.
Denis O’Donovan 37:20
There you go to crab cake, right there you go.
Nestor Aparicio 37:24
Oh, come over here. Well, here I’m gonna, we’re gonna pretend, we’re gonna pretend that you won right here on a camera. And we’re gonna say, people really win. How much you win? $7 $7 See, that’s Maryland. Let’s pack. I was just promoting Maryland lottery too. So thank you. Appreciate y’all have a good day. People really win in Dundalk, I’m back for more. We’re Baltimore positive. I’ve lost control of the damn thing. My kids here too. You.
