Our favorite chats on the Maryland Crab Cake Tour happen when we put old friends together and make new ones. Our AI consultant Denis O’Donovan joins Zach Dermer from The Comfort Guys to discuss the modern uses of artificial intelligence in the real world and the passion of Orioles season here in Baltimore at Planet Fitness in Timonium.

Nestor Aparicio, Zach Dermer, and Denis O’Donovan discussed modern efficiency and AI integration in businesses. Zach, from Foreign and Dermer, highlighted the company’s 125-year history and its use of AI for emergency calls and operational efficiency. Nestor shared his experience with AI in content creation, noting its ability to enhance his writing and accountability. They also touched on the challenges and benefits of AI in customer service, such as scheduling and problem-solving. The conversation also included reflections on Baltimore sports, particularly the Orioles and Ravens, and the potential for AI to improve various aspects of life and work.

• [ ] @Nestor Aparicio – Send pizza for an on-site AI training / ‘AI school’ session for Foreign & Dermer field staff (arrange pizza delivery and help coordinate a session date/content).
• [ ] @Nestor Aparicio – Create/write a jingle for Foreign & Dermer (produce demo jingle that could be used on-air or in ads).
• [ ] Provide an AI starter ebook and other free gifts to listeners who email AIhelp@profitCOMM; deliver the ebook in response to incoming emails.
• [ ] Attempt API integration to connect the 11 Labs audio clone with the HeyJen video/avatar system so the audio clone appears correctly on the video/avatar (work on the API/code to make the clone match video output); target doing this over the coming weekend if possible.

Discussion on AI and Modern Efficiency

• Nestor Aparicio introduces the show, mentioning various Maryland lottery giveaways and sponsors.
• Zach Dermer and Denis O’Donovan join the conversation, discussing their experiences and preferences.
• Nestor and Zach talk about the importance of American Standard products and their partnership.
• Zach shares his background and the history of his family’s business, which was founded in 1902.

AI in Business and Personal Life

• Nestor and Zach discuss the role of AI in their respective businesses, with Zach mentioning the use of AI for emergency calls.
• Nestor shares a personal story about a plumbing emergency and the challenges of dealing with it.
• Zach explains how AI can help in operational tasks but still requires human intervention for certain issues.
• Nestor reflects on his own learning curve with technology and the importance of adapting to new tools.

Challenges and Benefits of AI in Customer Service

• Nestor and Zach discuss the limitations of AI in handling customer emergencies and the importance of human empathy.
• Nestor shares a story about his wife’s panic during a plumbing emergency and the challenges of dealing with it remotely.
• Zach explains how AI can help in scheduling appointments and automating tasks to improve customer service.
• Nestor emphasizes the need for AI to be used as a tool to enhance human capabilities rather than replace them.

AI in Sports and Personal Interests

• Nestor and Zach shift the conversation to sports, discussing the current state of the Orioles and Ravens.
• Nestor expresses frustration with the Orioles’ performance and the lack of accountability from management.
• Zach shares his personal interest in football and his experiences attending games.
• Nestor and Zach discuss the importance of having a strong home field advantage and the potential for future success for Baltimore teams.

AI in Media and Content Creation

• Nestor talks about his use of AI in creating content, including writing columns and scripts.
• He shares how AI helps him generate ideas and improve the quality of his work.
• Nestor discusses the potential for AI to create stand-up comedy routines and other forms of entertainment.
• Zach and Nestor explore the ethical considerations of using AI in media and the importance of maintaining authenticity.

AI in Personal and Professional Development

• Nestor reflects on how AI has helped him grow as a writer and content creator.
• He shares examples of how AI has assisted him in holding people accountable and improving his analysis.
• Zach explains how AI can be used for personal development, such as learning new skills and improving efficiency.
• Nestor emphasizes the importance of continuous learning and adapting to new technologies.

AI in Business Strategy and Planning

• Zach discusses how AI can help businesses plan and strategize for the future.
• He shares examples of how AI can automate tasks and provide insights for decision-making.
• Nestor and Zach talk about the importance of staying ahead of technological advancements.
• They discuss the potential for AI to revolutionize various industries and create new opportunities.

AI in Health and Wellness

• Nestor and Zach discuss the role of AI in health and wellness, including monitoring and improving personal health.
• Nestor shares his experiences with using AI to manage his wife’s diabetes and the benefits of continuous monitoring.
• Zach explains how AI can help in diagnosing and treating various health conditions.
• They discuss the potential for AI to improve overall health outcomes and reduce the burden on healthcare systems.

AI in Education and Training

• Nestor and Zach discuss the role of AI in education and training, including personalized learning and skill development.
• They share examples of how AI can help students and professionals improve their knowledge and skills.
• Nestor reflects on his own experiences with AI-based training and the impact it has had on his career.
• Zach explains how AI can be used to create more effective and engaging educational content.

AI in the Future

• Nestor and Zach discuss the future of AI and its potential impact on various aspects of life.
• They explore the ethical considerations of AI and the importance of responsible development.
• Nestor shares his vision for how AI can be used to create a better future for everyone.
• Zach emphasizes the need for continuous innovation and adaptation to stay ahead in the rapidly changing world of AI.

SUMMARY KEYWORDS

AI integration, HVAC efficiency, customer service, AI tools, business automation, AI readiness, AI challenges, AI benefits, AI in sports, AI in media, AI in healthcare, AI in education, AI in business strategy, AI in personal development, AI in technology.

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SPEAKERS

Nestor Aparicio, Denis O’Donovan, Zach Dermer

Nestor Aparicio  00:00

Welcome home. We are W, N, S, T, am 1570 Towson, Baltimore. We are, Baltimore, positive, positively. Here at Planet Fitness in Timonium, I have the fun hat they gave me the Times Square New Year’s Eve at I keep this on the hutch right above my desk. It doesn’t fit with the headset on. It’s also brought to you, my friends at the Maryland lottery, four different Maryland treasures to give away. I’ve already I gave you the horses. We have Ocean City. We have the mollusks and crabs and birds of black water. And we have two bridges. That’s the Bay Bridge, not the Key Bridge. Zach Dermer is here. Fernand Dermer, I am wearing the gear that is I know Nelly is going to sing on Saturday night, and Luke is taking his niece. I’m buying him tickets for their first Oreo game for her four year old niece, Scarlett. He’s gonna be singing, it’s getting hot. It is a take because it’s getting hot. Dennis, You warned me. I used

Denis O’Donovan  00:55

to be right over there. And three o’clock, you feel like a piece of bacon out

Zach Dermer  00:57

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here.

Nestor Aparicio  00:58

It’s 306, right now I’m looking at

Denis O’Donovan  01:00

this shirt. I was like, I should have thought better about that.

Nestor Aparicio  01:03

I feel like an Arnold Palmer and his son. I feel like half lemonade, half iced tea. That’s why I’m prepared breathing. I got one for you. Should I be promoting American Standard more often? What should I be doing?

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Zach Dermer  01:14

Yeah, hey, we’re a partnership, so American standards are go to brand. That’s, yeah, that’s

Nestor Aparicio  01:20

why do I not know that I’ve been such a lousy spokesperson for him. It’s terrible what I’ve done. I didn’t get the phone number last week, 410, 636777,

Zach Dermer  01:29

well, you got it

Nestor Aparicio  01:30

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on your arm

Zach Dermer  01:30

too. The other

Nestor Aparicio  01:31

arm, I’m looking at my DMR. Why you put it over here? Oh, that’s American. I did know that part. I got the phone number. How are you? How’s life in Owings, Mills, good

Zach Dermer  01:40

things are good. Yeah, look, looking forward to some warmer weather at some point here, it’s a so you’re

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Nestor Aparicio  01:46

a guy that roots for 105 degree days systems to break. I get on a call about that, like, like, do you root for snow? He’s like, Well, snow shuts my business down on the brew, but then the snow does the damage. That forces so, I mean, I always feel like a hurricane hit somewhere in the South. I’m like, Oh man, Home Depot. You know, everybody’s gonna need I had the guys from national lumber today. I saw the Freeman group over there today, at our event, I saw Kevin Freeman. I’m like, Yeah, you’re in a lumber business. You’re waiting for, like, disasters and stuff like that. I guess for you AI. Everybody’s gonna need AI.

Denis O’Donovan  02:23

Everybody’s going, I

Nestor Aparicio  02:24

mean, it’s like, back when cell phones came out, it’s like, well, I don’t need one of those yet. Well, you will be in the cell phone business. You will be, you know, like, it’s like, oxygen or water, like people need you to at

Nestor Aparicio  02:36

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some

Zach Dermer  02:36

point when it’s 70 degrees all the time, no, but

Denis O’Donovan  02:39

it can’t replace the hands on the, you know, doing the service, but operationally and the things that you do in the office, that’s what it can

Zach Dermer  02:47

help. Oh, absolutely.

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Nestor Aparicio  02:48

Well, I talked to first off, Zach’s younger than he looks me. He’s all polished. He looks like a grown up like us, but I got socks older. Tell him what year you were born, and you can tell him what you were doing the year he was born.

Nestor Aparicio  02:59

Yes,

Zach Dermer  02:59

I was born in 1991 I should know more about AI than

Nestor Aparicio  03:03

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Wow,

Zach Dermer  03:03

than I do. I mean, I know plenty, but

Denis O’Donovan  03:06

I was, I was in college. I graduated 88 from high school, so I was in my 56th birthday is actually tomorrow, and I’m playing golf and I so I went and got a 12 pack of balls, because I know I’m gonna donate them to

Nestor Aparicio  03:17

Graystone.

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Nestor Aparicio  03:18

I get 12 pack of beer at this point

Denis O’Donovan  03:21

after,

Nestor Aparicio  03:23

yeah, it’s a 19th hole. This is the fascinating thing about, maybe the AI conversation, as a business owner whose family has been in this old world, how far back do you go? Do you go far? As far back to, like, when the Three Stooges had the ice in the refrigerator, in the ice block, yeah?

Zach Dermer  03:39

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Well, yeah. I mean, our business was founded in 1902

Denis O’Donovan  03:42

that’s the

Zach Dermer  03:42

year air conditioning was invented.

Nestor Aparicio  03:44

What was air conditioning? Then? Did you blow into a cooler with ice? It’s like the red conditioning

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Zach Dermer  03:50

nose. It wasn’t what it was, what it is today. Obviously, we didn’t do any air conditioning back then. We did all plumbing, electrical

Nestor Aparicio  03:58

necessary. Then, yeah,

Zach Dermer  03:59

oh, absolutely. And we did

Nestor Aparicio  04:01

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some

Nestor Aparicio  04:01

industrial electricity I get. I bought from the Amish folks today. I got a penny in Dutch, like, like, try living without electricity. I did for two hours. They turned my radio station on the other day.

Zach Dermer  04:10

Yeah, nothing

Nestor Aparicio  04:11

worked. All my computers went down. My wife’s in freak out. Everything’s down in the house. You know? We did. We went out, had lunch. We went out of pizza. Yeah, mail it in, call us when the electricity comes back on.

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Nestor Aparicio  04:26

Yeah,

Zach Dermer  04:26

no sense in sitting around.

Nestor Aparicio  04:27

Well, same thing when the heat goes out, it’s 98 degrees. You can’t work in there like that.

Zach Dermer  04:31

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Not at all get out

Nestor Aparicio  04:33

and

Nestor Aparicio  04:33

did a Towson Sheridan is what I would do, you know. But you are mandatory HVAC and plumbing. It’s not sexy,

Zach Dermer  04:42

not at all,

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Nestor Aparicio  04:42

at all. It’s not what you want to be spending money on, but it’s not what you want to be spending time on when it breaks,

Zach Dermer  04:50

yeah, anytime you have no air conditioning in the house, 95 degrees outside, brutal. Yeah. Why

Nestor Aparicio  04:55

do you think you’re behind being young whippersnapper like you on the AI thing? You’re. Like I’m young. I should know more, dude, I guess my point was, you when I went to college 35 years ago, literally, I graduated 9192 like you be, you be and the things I’ve had to learn that life has forced me to have to learn has made me resilient, tougher, better, the fact that I can run this radio station, 24 hours a day, remotely, and a seven now, 78 year old man was the one that told me about he’s like, when my wife was sick, he’s like, you know, we can run this remotely from anywhere. I’m like, that’s a computer program that software. I’m so intimidated. Like, the first time I had Garage Band you’re seeing in front of me, right? And the first time I had a camera that had to work, and the first time I had to log on to Wi Fi and have my first ever password, right? Like all of this ish was complicated, right?

Zach Dermer  05:50

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Yeah, you

Nestor Aparicio  05:51

just have to take time. You’re young, you’re gonna pick it up faster. Old guys always said that to

Zach Dermer  05:55

me, yeah? I mean, I stumble around with it. My dad is closer to your age, and he can’t even turn on a computer. I mean, it’s not that bad, but

Nestor Aparicio  06:04

he’s a as a younger person. What do you think of AI? So if Dennis from profit comm was going to come over to foreign and Dermer, and you’re like, look, I got these old fart, my old man, my uncle, they’re all crazy. They’ve been doing this eight track thing forever. They love the Orioles and the Ravens and I met these guys, his family, if he were to come over and try to teach them AI on any level that could be helpful to you, your kids that are going to grow up with it, your wife, whatever it is, what is your aversion at least in the it’s a year and a half old dude, like, you know what I mean? Like, my wife is trying to figure it out as a project engineer in Verizon 35 years in, because her CEO is cracking the whip, saying these processes that piss you off and anger you and frustrate you, looking things up, maybe there’s an AI agent that could solve that problem for you. I bring that to my wife all the time, and I’m like, this is when you’re going to become the genius at Verizon is when you can fix problems. You have sent me on two occasions, no offense to all your other techs, but you have said, Sean’s really good at coming in and solving the smell that’s in your system that you can’t solve. You have employees that are in various points of researching best practices and then calling the best person in your office. My wife would always say Scott in her office, Scott could solve anything. He’s smartest guy in our office. Everybody has that person and the AI is going to be the smartest person in every office. We smarter than even your smartest person. You

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Nestor Aparicio  07:39

know

Zach Dermer  07:39

that? Oh no, absolutely. And we, we do rely on some AI. We have a if you call us after hours, you call for an emergency, you have the option to speak to somebody, an AI bot.

Nestor Aparicio  07:50

How is that going for you?

Zach Dermer  07:52

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It’s good and bad. I mean, it answers every call, which is obviously

Denis O’Donovan  07:56

never sleeps.

Nestor Aparicio  07:56

Yeah,

Zach Dermer  07:57

never sleep. So if they call one o’clock in the morning, it does pick up sometimes. It says them off the walls. You know, responses,

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Nestor Aparicio  08:05

okay,

Zach Dermer  08:06

I mean. And you can look at the transcript like, yeah, how you do with

Nestor Aparicio  08:09

your this is bad prompting. I’ve got

Denis O’Donovan  08:10

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one right here, and you can teach it. You can go in there. Can I teach

Nestor Aparicio  08:15

you bad prompting? Using your company as an example? You ready for bad prompting? Tell my wife to put her headset on here, put your plan of fitness on, honey hat on. I don’t want you to hear this, but this is true. On April the first I was about to play a joke on Jason, lock and four that you appreciated you may have appreciated as well. Viviana is going to catch on to it. He didn’t know about it because he asked me about lock and four. So on that morning, I woke up after four and a half hours of sleep in a Fairfield Inn in downtown Minneapolis, and I had my alarm going off because Luke and I needed to do a piece. It was the morning after Evelyn got hurt first week of the season, right? Literally, we were going to do a radio piece at 615 Central Time, 715 Eastern Time, and my alarm went off in a hotel room. It just went buzzed, and I hit the snoozer, doozle, and I thought I got to get on and get this bad coffee here at the Fairfield. Get up here, put my headset on. I was singing all night. Bobby Jean, I see, you know, so I sound like this in the room. A little bit sound like I had three packs of cigarettes last night, and I swear, I hit the snooze, and then my phone buzzed, and I looked down, and it’s my wife, and she’s calling me. This is I’ve been married 23 years. My wife is not calling me to say, Hey, honey, how was the show not calling me? It’s 703, or whatever it was, and I answered the phone, and she would have been the person prompting your bot had this happening for you. Oh, my God, oh my god, oh my god, oh my god. This water, it’s a flood, and we gotta go, and you gotta call somebody, and I need help. And I’m like, like, literally, I had the panic. We have a if. She, she is like, Bill Cosby. No offense, not like that, Bill Cosby, but Bill Cosby. Do you know we have a flood, and I don’t know what to do but, but she does it faster

Denis O’Donovan  10:17

and three octave,

Nestor Aparicio  10:18

and I can only imagine, because I’m like, I’m like, I’m in a hotel room Minnesota. I can’t stick my finger in

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Zach Dermer  10:27

it.

Nestor Aparicio  10:27

I don’t really, you got to call somebody. Now, you know it’s like that, right? And I’m thinking, the hell would your AI bot do with that? I Yeah,

Zach Dermer  10:39

they can’t smooth people over. I mean, when you when you have a big issue, you want to talk to a live person,

Nestor Aparicio  10:43

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it doesn’t know, it

Denis O’Donovan  10:45

doesn’t know empathy. No, not at all. It can’t do empathy. I mean, it tries it, yeah, and it’s extremely too nice. You know, I’m sorry you’re having a sucky

Zach Dermer  10:54

day. Yeah.

Nestor Aparicio  10:55

So this comes with me being 57 when I was your age, I was out of control. There was a lunatic when I was my 20s, lunatic 30s. Little more. Then I got married. I had a kid when I was young, I had a lot of employees who did a lot of really stupid stuff. If I weren’t hearing my client, I would call it manure in a four letter word. So you have employees you’ve had like so I have learned this really crazy patience through my wife’s leukemia battles. I met him on the board. There goes my hero, my wife and cancer and leukemia. So I have this. I’ve seen my kid bleeding through, biting his tongue wide open and picking up in my arms and having blood all over me, dragging him to the medical center when he was three. I’ve dealt with my 98 year old dying mother, you know. So I have the experience. I have the experience of being a little bit more patient. And my wife’s in this freak out with this flood in the basement, she’s in her night clothes at seven in the morning. It’s kind of dark. I’m in a hotel room Minnesota. The part for me was like, how do you want me to do I’m in a hotel room Minnesota. You need to help me now, you know. So like, I text you, and then I butt dialed you, and then I butt dialed you again, and I text you, this is like, what? It’s not that if your HVAC was on fire, that would be the case. I know it gets hot. It gets cold, the flooding thing, and the fire department two completely different kinds of fires. It’s a fire, it’s a flood. In that moment she didn’t know what to do. Ai bot,

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Zach Dermer  12:46

yep.

Nestor Aparicio  12:47

First thing is, she’s way smarter than me. He doesn’t know who Schneider is. If I mentioned Schneider to you, my wife’s more like Schneider with the tool belt from one day. My wife is MacGyver. My wife can

Zach Dermer  12:59

fix

Nestor Aparicio  12:59

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anything.

Nestor Aparicio  13:00

She could stick bubble gum into that hole and fix the leak, but she’s like, Get a bucket. Where’s the main breaker? Where’s How do we turn off? She thinks I’m like, looking at it like to hell in the flood. I don’t know what the hell we’re gonna do, but, you know, but so the AI part of making your life better in bots. What your bot would have freaked out with that prompting? Yeah? Well,

Zach Dermer  13:27

yeah, potentially. I mean, it just gets overwhelmed, and the homeowner who’s panicking doesn’t want to hear, yeah, what is your email? What is your

Nestor Aparicio  13:37

as you can tell this guy’s done customer service for a while, right?

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Zach Dermer  13:40

Yeah,

Nestor Aparicio  13:40

Chick fil A, when you were a kid or something, I

Zach Dermer  13:42

did not have a close buddy. That does.

Nestor Aparicio  13:44

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It’s

Zach Dermer  13:44

my pleasure. We try to make

Nestor Aparicio  13:48

things

Zach Dermer  13:48

easy, because obviously, when people call they’re in distress, you know. So AI sometimes,

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Nestor Aparicio  13:56

trust me, I was a lot more less stressed because I was in a hotel getting free coffee, but my wife was putting his fire at in the basement, and then, you know, your staff shows up an hour later, and my wife’s up to her knees in water and is frustrated trying to get on the air, trying to get her job done. The leak happened right over our whole electrical board.

Zach Dermer  14:18

It couldn’t have

Nestor Aparicio  14:19

been a worse, but happened over all of our phone equipment, all of our Wi Fi, my heating, my BG and E meter. It was leaking down the wall where all of that lives. So she was flipped out, and then you came out, and literally, in an hour and a half, my wife was saying, again, she was ordering pizza for lunch. You’re the calm guys, not the comfort guy. There we go. Bring calm to people.

Zach Dermer  14:46

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We try, you know,

Nestor Aparicio  14:48

but you have aI challenges that are when you put these fires out for people, it’s an amazing thing your company, on the computer side of the equipment you sell, it’s. Designed in the pipes you install, designed to not have fires anymore, right? Like, literally,

Zach Dermer  15:06

no, it most certainly is, especially with the HVAC equipment, there is, are actually some AI tools for, like, diagnostics, and, you know, things of that nature.

Nestor Aparicio  15:15

So it’s testing itself to make itself more efficient,

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Zach Dermer  15:18

essentially, and it’s not going to fix itself. You know, if it determines, you know, XYZ part is defective, but at least it tells the technician, hey, this part is defective. Go to the spy house. Get it. Replace it. Move on. Kind of takes a step out of it. Get

Nestor Aparicio  15:33

this is the AI thing that I think’s cool, by the way, Dennis or Donovan’s here, Zach Dermer is here from foreign to Dermer, two of our sponsors and friends, where Planet Fitness is all brought to you by the Maryland lottery in conjunction with GBMC and foreign and Derby, but I’ve already mentioned them a few times, so we are appreciative these things that solve problems, right? Like you literally are saying, I have a piece of equipment that’s checking itself day and night, same things in the dashboard of my car, right the minute the check engine light comes on, the minute the oil gets a little weird and I got to take it over to Jiffy Lube, or Tim’s automotive, or wherever I got to go right. Like these things are checking themselves. You know my water, when the when the filters out, the red light goes on. I wish I had that for the flood in my basement during Isabel, that there would have been a monitor on my app to say, Hey, dude, your sump pumps not working. You’re about to flood, right? So AI is going to save floods, fires, all sorts of things, once it catches up to the equipment in all of these ways. You know, Miss Kitty’s not going to call you when you get to be old like us. Miss Kitty is not going to call you and say, My HVAC is busted. The HVAC is going to call you and marsh and say, Miss Kitty, not only has it been three years since our research says it’s been three years at your last diagnostic, you’re literally it’s gonna know and it’s gonna tell her, Hey, you’re freons down, or you’re whatever the thing is that’s going to call you out AI is going to create efficiencies in your business and in my business to make all of us better. And that’s why I’m not afraid of it being the old fart Get off my lawn like your daddy and your uncle and your grandfather, but you’re the young guy in the company, but you at least see like it’s coming and it’s gonna make our systems better. It’s gonna make our service calls better. It’s gonna make foreign adornment, but, like,

Zach Dermer  17:34

just more efficient. Just let me just

Denis O’Donovan  17:36

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that’s the IoT. The sensors can sense that, hey, this is performing that or this is starting to slip. Let’s get it before it is a full blown flood. And so

Nestor Aparicio  17:47

your wife manages her diabetes with this, with the Dexcom, seen Mark Andrews with it, or whatever, right it? She knows 18 hours before sensor is going to go bad. She says to me, Hey, my sensor is gonna be up tonight at six o’clock before we go to Planet Fitness, where we go to yoga, whatever we’re gonna do, I got to change my thing. I mean, we all hated this one, people our age, you know what? I mean, you’d like to because it allowed you to cheat on your friggin term papers in college. But mean, all these things that you and I would have only dreamed about, how freaking devious. Our grandkids, his kids, are going to be devious with all of this, this technology. But how can you help a company like foreign and Durham or bunch of old guys that have a that just even come in and give for an hour over I’ll send some pizza John’s over one day, get all his texts together say we’re gonna have an AI school. How many employees you got now?

Zach Dermer  18:40

So we have 12 guys out in the field.

Denis O’Donovan  18:42

Okay?

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Zach Dermer  18:42

So 12 guys call them in the office.

Denis O’Donovan  18:44

I call them launch pad sessions, and it’s part education, part, you know, part advisory, part tool demos, and part, you know, just deeper dive to see what’s what’s going on. And it helps you kind of get a temperature check on your AI readiness. Because, you know, like I said, it can do some things in the field, but primarily, I think what it can do is operationally, it can do some of the taking everything from quote to to billing, and then right after that, taking it to, you know, hey, give us a Google rating following all those, all those things you know, SMS,

Zach Dermer  19:21

automation,

Denis O’Donovan  19:21

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being able to put the automation, automation,

Nestor Aparicio  19:24

AR

Nestor Aparicio  19:24

automation off the day after his people came, maybe that afternoon, I got the automated email. And it was lovely. Was Chick fil A lovely?

Zach Dermer  19:33

Yeah,

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Nestor Aparicio  19:33

hey, it was our pleasure, our privilege, to come and serve. We’re here, and it feels like Zach loves me now. Zach’s young person company, and they’re doing follow up the professional way, in a way that when we owned a company, and both of our your family owned a company, you know Miss Susie, would call in 1978 the day after service and say, Hey, our tech was out there because your dad, your grandfather, won. It to keep customers. I mean,

Nestor Aparicio  20:01

I mean,

Zach Dermer  20:01

that’s the name of the

Nestor Aparicio  20:02

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game, customer retention. It’s gonna make things warmer. A bot answering the call of three in the morning, where, I don’t know what you did 25 years ago, but you didn’t

Zach Dermer  20:11

do that, yeah, no, not at all. Message and

Nestor Aparicio  20:14

business hours.

Zach Dermer  20:14

Yeah,

8

Nestor Aparicio  20:15

sorry, you’re screwed. It’s 3am. Pleased to call So,

Denis O’Donovan  20:19

so what the bot could do is a bot could automatically hook into the scheduling system and schedule an appointment so they’re not calling your competitor because nobody scheduled the appointment.

Zach Dermer  20:29

That’s what

Denis O’Donovan  20:29

8

a bot can do. And so, you know, then you come in on a Monday morning like, Alright, I got a point. I got an extra appointment right here. And so, you know, those are the systems that you can tie together using some of the AI tools that you know, it keeps them from calling one of your competitors.

Nestor Aparicio  20:42

Yeah, tell me what you do and how they could find you, Zach, and then we’ll talk some sports around here, foreign and Dermer. Truth is, this guy called me about four months ago and said, Hey, man, like, I love what you guys do, and I need more of that. Luke needs more of that. We’re so incredibly appreciative of all of our sponsors, especially the time when like, AI is going to allow me in the same way that I was nasty. Nestor sports radio guy to you back when your hair wasn’t silver, right? And now I’m

Denis O’Donovan  21:11

dark, and people come

Nestor Aparicio  21:12

up to me all the time now it’s like Baltimore positive on the web, the AI part, my writing, the video, the audio, that I am so heartened that it wasn’t your father that called me or your uncle. This is a person in his mid 30s who is on to Luke, and I because he feels like we’re doing the Orioles and ravens better than anybody. And I feel that way too, and I’m it’s my privilege to be yell your name every day, even if some of the stuff you give me is too big for me.

8

Zach Dermer  21:39

Yeah, hey, I got some medium or some schmediums in the bag over

Nestor Aparicio  21:42

there.

Zach Dermer  21:43

But, uh, no

Nestor Aparicio  21:45

8

thing. I’ve been playing a fitness too long to wear that extra large.

Zach Dermer  21:47

Yeah, I know I’m getting the idea.

Nestor Aparicio  21:50

I’m here for the media.

Zach Dermer  21:51

Yeah, no. I mean, we’re obviously thrilled to be working with with you and Luke. And it’s funny, my dad is the one who listens to you. I mean, I listen

8

Nestor Aparicio  21:59

to

Nestor Aparicio  22:00

you.

Nestor Aparicio  22:00

So

Zach Dermer  22:00

8

he’s he’ll be 63 Why

Nestor Aparicio  22:02

is he not here doing the show?

Zach Dermer  22:04

I told him he should be. He’s, he’s more camera shy than I am. But, uh, so anyways, I mean, he’s, he’s lessons, to be

Nestor Aparicio  22:10

honest with me, who’s smarter, you or him

8

Zach Dermer  22:12

definitely myself.

Nestor Aparicio  22:13

Well, then I got the better guy. My

Nestor Aparicio  22:15

dad’s a pretty

Zach Dermer  22:16

8

smart guy. But anyways, I mean, he listened every day.

Nestor Aparicio  22:19

He’s

Nestor Aparicio  22:19

got more wisdom. I bet he knows more about 83 orals. Did you

Zach Dermer  22:22

do? He most certainly does. Let’s

8

Nestor Aparicio  22:23

get it back on the show.

Zach Dermer  22:24

Yeah. But listen, I heard your voice every day. I’m like, hey, hey, Dad. Do you think it’s time to maybe reach out to

Nestor Aparicio  22:31

Nestor?

Zach Dermer  22:32

8

I mean, exactly.

Nestor Aparicio  22:34

Jeremy Khan, yeah,

Zach Dermer  22:36

so no. I mean, it was

Nestor Aparicio  22:37

just

8

Denis O’Donovan  22:38

83 I was up in Philly for 83 World

Nestor Aparicio  22:40

Series.

Denis O’Donovan  22:40

Yeah, my dad, almost got

Nestor Aparicio  22:42

8

us killed in the parking lot in front of spectrum. My dad was pub talking to Phillies fans are like, yeah, chill out a little far. Don’t pull that till we get back to Elkton. Don’t even pull that newer. Get to Elkton. We got to get back to the Free State. I was

Denis O’Donovan  22:56

13. That was a good year. I did. My dad took me to the Redskins NFC Championship game against Dallas, and then I got to go through the World Series. This kid

Nestor Aparicio  23:04

was born eight years later.

Zach Dermer  23:06

Yeah, no recollection,

8

Nestor Aparicio  23:09

orange because of the Orioles in any way.

Zach Dermer  23:11

It is a little bit

Nestor Aparicio  23:12

that’s okay.

Nestor Aparicio  23:13

8

I’m

Zach Dermer  23:13

still supporting the squad. So

Nestor Aparicio  23:15

43 years later, on this baseball team, man,

Zach Dermer  23:18

yeah, I would love that. I mean, just to have a postseason at Camden Yards, that’s been awesome. I mean, it’s been too short lived, and we didn’t have much success.

8

Nestor Aparicio  23:26

I asked him the greatest moment of his baseball life, Dominion,

Zach Dermer  23:29

yeah. Well, that and do

Nestor Aparicio  23:31

better than that.

Zach Dermer  23:31

8

We got to do better

Denis O’Donovan  23:33

that 90s run with Messina and all those. And they were, they were pretty good. We

Nestor Aparicio  23:37

got

Nestor Aparicio  23:38

to find something at Camden Yards. No offense to anybody out there that is religious. We got to do better than the Pope and Cal Ripken and daleman young. We got to play and the all star game. We got to play a World Series game there.

8

Zach Dermer  23:53

Yep, actually filled the stadium, and that’d

Denis O’Donovan  23:56

be nice see

Zach Dermer  23:56

what it’s about.

Nestor Aparicio  23:57

8

And Luke’s got to be in our press box seat so I can watch the game on TV. You guys want to talk some baseball, or you want to talk football? What do you want for purple, for 100 Orioles for 200 on the Orioles, as we sit here right now, and the Yankees are teetering a little bit, I would say there’s more hope for the Ravens than there is for the Oreos. Right this minute, yeah, right this minute.

Zach Dermer  24:16

It’s early though. I mean, two wins in a row, you got to be somewhat optimist. I

Denis O’Donovan  24:21

love the optimism. Yeah. I mean,

Zach Dermer  24:23

well, earlier this week, when we got swept four games in a row, the optimism dropped

8

Nestor Aparicio  24:27

92 games. Stop with it. Picking one.

Nestor Aparicio  24:30

Yeah,

Nestor Aparicio  24:31

I bought the Swiss cheese they were selling at this point. Do the defense is just it’s bad news bears. I mean, like every night, I was yelling at the TV over Cooper’s north the other night we went over to watch the game was Monday and it was Monday night because I was gonna go to the game at Yankee Stadium. It was six nothing in the second inning the Yankees game. My wife said, you’re happy you didn’t go. I’m like, I’m sitting here. Cooper’s eating a black and tuna. To say, I’m good, but like, I was yelling at the television, like, just catch the ball. You know, you could strike out 15 times a game. Whatever you hit. A couple home runs cost John Martin a bunch of money in home run riches. But like, the fundamental part of knowing where to throw, the fundamental part of letting a ball roll foul at third base when you’re a third baseman,

Zach Dermer  25:24

8

well, he’s not a third he shouldn’t be playing third base, but that’s you know.

Nestor Aparicio  25:29

Well, this comes back to Elias, and if this thing crashes and burns and they lost a half million fans last year, they haven’t sold any tickets, obviously, above and beyond the two pack bobblehead and the four tickets I’m buying for Luke’s niece over the weekend.

Zach Dermer  25:43

I mean,

Nestor Aparicio  25:44

just to get him and his family in, it’s gonna be 160 bucks just to get him in, not getting in the cheap $12 there’s no such thing. It’s 35 bucks to send his four year old niece to the ballpark on Saturday. So it’s, I don’t mind doing it. I’m good for Scarlet. I’m good for all that, but like they’re asking the people to fund this and all, I’m asking for some level of accountability for all of it, that when the general manager fires his manager and hides for four days in Milwaukee, this, this should be unacceptable to everybody, not the losing part, because they spent money On Alonso, they spent money on Bassett. Like I’m I’m really far more on board with wanting them to win than they think I am. But it is a bizarre it’s been a bizarre two year takeover. I was hoping for something better post Angelos on a media level, on a fan level, on a community level, on a what I’m seeing on the field level, on a communication level, just in a general sense that we would really feel this. If he comes in and puts AI in your company, you’re going to feel different about your company. Like, like, I feel different about my life and company since discovering AI, I think we felt differently about the Ravens when they had Max Crosby. You feel differently when they signed Pete Alonso for $150 million but the feeling of going down to the ballpark twice this year, I’ve been the way the games were presented on TV were like Rob long and Melanie Newman look like hostage videos. You know, selling the brand. I don’t feel this massive change in them that I want to feel. And I feel like it’s really been a lost opportunity to connect with people your age, to have everybody that’s 31 and sexy down there your wife wants to go, let’s get a kid sitter for the kid. We got to be at the ballpark. They have not succeeded on that. And I don’t mean winning or losing, I mean just beyond giving away bobbleheads,

8

Zach Dermer  27:51

yeah, and it’s tough. I mean, there’s 81 home games. That’s just,

Nestor Aparicio  27:54

but they got to want to make us,

Zach Dermer  27:57

oh, you got Yeah,

Nestor Aparicio  27:57

8

make us want to like, you’re a Ball fan. I’m a Ball fan. Eric sour is a Ball fan. When the Phillies are in town, heroes should be dead, like I I just want it to be a place to be not a place that when Wendy Bron find from curio offers me tickets. I offered you tickets two weeks ago. You couldn’t go. It

Zach Dermer  28:18

was 90 degrees that day. I wish

Nestor Aparicio  28:19

I

Nestor Aparicio  28:19

offered you tickets a couple weeks ago, like it should be, yeah, of course, I want to go, my gosh, you feel like gold to go to an Oreo game sitting on deck circle. And I want that back for them. I want that back for your children and your grandchildren, your sons, you know of that age, right?

8

Denis O’Donovan  28:37

20. Loves it, loves them,

Nestor Aparicio  28:39

loves going,

Denis O’Donovan  28:39

loves going. Love going those watch, watches every game.

Nestor Aparicio  28:43

8

And you love going with him.

Denis O’Donovan  28:44

Yeah, he goes with his friends most time. I think he’ll get dad go over here,

Nestor Aparicio  28:49

we sat down. You said you’re more football than baseball.

Denis O’Donovan  28:51

I’m little more for

8

Nestor Aparicio  28:52

why is that?

Denis O’Donovan  28:54

I just

Nestor Aparicio  28:55

you’re older. I’m

Denis O’Donovan  28:56

8

older. I grew up a baseball guy. I grew up playing baseball and and got to try out and in college, and got to try out with the Royals organization. I was good enough

Nestor Aparicio  29:06

to never talk baseball, but you talk football with me when, when you want to bring something up, when you’re pissed about something on your phone, you text me. It’s a football related I’m pissed off. It’s never a baseball. Text me mad about the Yankee sweeping us Monday, the max Crosby thing. I was in Uruguay dude Montevideo, and he’s, this

Denis O’Donovan  29:28

is my son. I was listening, my son lose his mind. I was like,

Nestor Aparicio  29:34

didn’t

8

Zach Dermer  29:34

feel real. It’s just

Denis O’Donovan  29:39

my chest, that’s

Nestor Aparicio  29:41

it.

Nestor Aparicio  29:42

8

Gotta

Zach Dermer  29:43

tell somebody. It’s like Jen calling you when she you have a leak in your house. Like, what am I gonna

Denis O’Donovan  29:47

do?

Zach Dermer  29:48

So it was just

8

Nestor Aparicio  29:50

there really wasn’t me, you’re married. Don’t listen to this. There was a point like, I felt helpful. Us. I felt bad. I’m in room 318, in Minnesota at six in the morning. I’m like, I called you man, you I mean, I mean, like,

Zach Dermer  30:10

that’s all you can do.

Nestor Aparicio  30:10

My wife’s hour in need, and the water’s streaming. I need a plumber. And honestly, I didn’t think of you first, didn’t

Zach Dermer  30:18

8

think of you at first, but we do plumbing, so

Nestor Aparicio  30:21

thank God for you that morning. That’s all I’m saying. There’s no joke my April Fool’s Day in my place. Really,

Denis O’Donovan  30:25

you know what that it that just signifies Baltimore, because he because he knew you and he knew you take care of him, and so that that speaks volumes about what small tomorrow is. And as an organ, 101 124, year old organization, you gotta you got a big birthday

Zach Dermer  30:40

next year? Yeah? Yeah. Seriously,

8

Denis O’Donovan  30:42

it’s pretty neat.

Zach Dermer  30:43

Get my grandfather on the

Nestor Aparicio  30:44

show. It’s gonna come up with a jingle for you. Yeah, I could sing for you guys.

Zach Dermer  30:49

8

That’d be cool.

Nestor Aparicio  30:50

Oh, dude, if I write that right now, do a jingle for foreign and Dermer.

Nestor Aparicio  30:54

If

Nestor Aparicio  30:54

I put that into my clone right now,

8

Zach Dermer  30:56

it’ll come up something.

Nestor Aparicio  30:57

Dude, I blew Todd Schuler’s Todd, hey,

Zach Dermer  31:02

yeah, I did hear

Nestor Aparicio  31:03

8

that. He is a lawyer from Essex. He won’t get in an automated car. Was

Denis O’Donovan  31:07

that the guy that was before me at the last time we were

Nestor Aparicio  31:11

in

Nestor Aparicio  31:11

Costas,

8

Denis O’Donovan  31:11

yeah,

Nestor Aparicio  31:12

yeah, he wants to sue the car, right? That’s what the

Denis O’Donovan  31:16

last two times I’ve come on. The first thing there was in front of us, in front of me, was bashing over there laughing. It’s funny,

Zach Dermer  31:23

8

yeah,

Nestor Aparicio  31:24

what he’s doing this

Zach Dermer  31:25

old school. I mean,

Nestor Aparicio  31:26

you know, I mean, like, I don’t even know what to say, but I blew his mind because I opened up my chat and I put in there write me a warm, fuzzy, like, whatever kind of commercial I wanted to write, it will write it better than anything when he called me to advertise with me, and I barely I knew your company name. No offense, I don’t listen to the fan or be or anywhere else you were advertising before you wise up and got local. So the first thing I did to impress him, and this was in fed January. He called me late January.

8

Zach Dermer  32:01

It

Nestor Aparicio  32:02

was winter time. He called me and I’m like, I’m gonna impress this young whippersnapper at farm, farm, farm.

Zach Dermer  32:10

Possible to say

Nestor Aparicio  32:10

8

foreign and Dermer,

Zach Dermer  32:12

yeah.

Nestor Aparicio  32:12

So I knew a mark foreigner from Grand Funk Railroad. There was a mark Furner who played for the skip jacks, the Dermer thing. The first girl I ever, ever had a crush on was Lisa Deemer. So I have farmer farnand, Farner, Deemer and Dermer, which is his name, and I’m so he calls me. I look them up. I’m like, these guys advertise with the fan. They must be a big deal. So I looked them up, and I put it into my chat, and I said, write five commercials linking me to foreign and Dermer as two local brands. And they are the five commercials that run on the radio right now, word for word, the clone spit it out on January 25 or whatever. I read them out loud quickly. I won’t even need to do you know, my clone does the commercials for me now,

Zach Dermer  33:11

yeah, yeah, that’s cool. It’s impressive for me.

8

Nestor Aparicio  33:14

If I had the Hey Jen app on my phone and I knew my password, it would do it for me. We could give it the words right now, when your dad comes, we’ll flip it out. We’ll do it all. We’ll do it real time. I’ll put it in and I’ll have my clone voice do the ad. That

Denis O’Donovan  33:35

would be funny too. I’d like to see that.

Nestor Aparicio  33:36

Yeah,

Nestor Aparicio  33:36

8

cuz I blew Bill Koco’s mine.

Zach Dermer  33:39

Oh, yeah. It’s

Nestor Aparicio  33:40

just, if I go into Hey Jen right now and I put it in, is it gonna give me a six digit, two level password thing? Is it gonna throw me out if I try to put it in?

Denis O’Donovan  33:51

I can’t remember if, hey Jen has multi factor authentication or not. Lot of them do.

8

Nestor Aparicio  33:57

I don’t know how to work the mobile app because I did it two weeks ago. My, my, AP, can I have an eight AI conversation with my AI guy, Dennis O’Donnell, is here, Prophet com, Zach Dermer here. Explain to this young man what an API code is

Denis O’Donovan  34:14

to connector.

Zach Dermer  34:14

Yeah,

Denis O’Donovan  34:15

8

it connects

Zach Dermer  34:16

platforms.

Denis O’Donovan  34:17

This

Nestor Aparicio  34:18

guy runs HVAC, yeah. What’s going on?

8

Zach Dermer  34:20

I know a little bit. I know

Nestor Aparicio  34:21

what the hell it is. I don’t know how to make it work. So I took when my wife was touring Venice, Italy, I went down a little Italy, and I got some carry out, and I came home and I spent the entire day beginning at 2am Sunday, three weeks ago, was like April 12 is the day I did it. My wife was away. I just come back to South America. Got over my cold, and I spent the whole morning doing my audio clone at a Gen or 11 labs. 11

Denis O’Donovan  34:52

Labs is 11

Nestor Aparicio  34:53

8

Labs is the audio agents the video. Okay, so I would need 11 labs to do the the audio. And I spent all morning like a total old 12 left handed thumbs old man prompting it. I took all of my books on tape, all of my Peter angelos, reads of the Peter principles, and put it in as my voice. And then I realized I have three different voices. I have the Nestor doing the radio voice that I do with you, that you hear me do. Then I have the Hey, the Maryland crab cake Tour is brought to you by my commercial. Voice, right that I would read your commercial. And then I have the I’m doing a meeting. Voice, Hey, dude, what’s up? I work a little blue I drop F bombs in the real world, probably the way my on stage comedian voice would be more like this, you know, little bit more sarcastic, a little bit slower, a little bit more monolog, where I’m not expecting you to jump in, as opposed to, like a conversational part of nasty Nestor with it. So there’s like four different voices, and if my commercial voice did the On Air Voice, it wouldn’t sound right, or like the reading a book. Voice was my commercial voice, it wouldn’t. It wouldn’t. It was like your Twitter voice versus your Facebook voice versus your LinkedIn voice. They’re all different ways you would do it. I realized this after I was feeding the clone 11 labs my sound, and then I’m like, what I really want this to do right now isn’t read a book on tape. It’s not to pretend I’m me doing a radio segment with Luke. It’s not even to read a column I wrote which would come from a different voice than my commercial voice, right? Be more my Paul Harvey voice like when I used to read the moon if you’re an old school listener, right, or read my column out loud, or read a dear f you letter to John Angelos or Steve bashati, would sound different than me talking to Luke in the way that these conversations sound. So I decided to just make a commercial like I fed it all of my commercials for the last five years, everything that I’ve read to give it 40 minutes of me doing commercials, and I put it in. And have you heard this with Bill Cole? I did this for Bill. I did it six or seven different times of six or seven different scripts. I fed it like at the time I was doing the GBMC walk a mile in their shoes. I gave it that and I didn’t like the way it sounded. I didn’t like it until I fixed the pitch, the tone, the speed I had to fix was like a pitch clock for my voice. So when I came up with it for anybody listening for the very first time to hear this, I’m going to find it, because I did send it to Bill Cole on the weekend. It’s a coal roofing ad that was generated by 11 labs at your recommendation, and Igor, who is my clone teacher with the Tony Robbins program. Ai advantage is where I got my training. And at 11 in the morning after I’ve been up since two in the morning. It created an audio piece that I liked enough. Then I went to Hey Jen, and I created a four minute video of me trying to fake you out. I don’t know what the hell I would use it for. I I said this to you professionally, privately. I don’t know what I’m going to do with my clone, but I think here’s what I’m going to do, and as my sponsor, I hope this doesn’t cost me my sponsorship. I’m going to create the stand up comedy version of me that Mickey Coachella has always wanted me to do, and I’m going to write my material and give it to my AI clone, and I’m going to become an online stand up comedian for it’s going to be me, it’s going to look like me, but it’s going to obviously not be me, but it’s going to be a funnier version, like a cartoon, kind of really amped up version of me, doing things I can’t do on the radio, things that make me work blue, funnier, more sarcastic, what I’m really thinking, not what I’m getting. Get allowed with saying being sponsored by a classy outfit like foreign and Derma and our friends at Planet Fitness, that’s what I’m going to use it for, because I don’t have any other use for because I don’t want to fake people out. And if I want to cut a commercial, I’m going to cut it anyway. It only takes me 30 Seconds to cut your commercials. I don’t redo them, I don’t splice them. I don’t edit anything. I do here, so as an editing tool Opus, AI will cut up these pieces and make them 32nd clips. But this is my voice. I can do commercials with it. I probably will never do it because it’s not as good as me. What it

Zach Dermer  39:38

will be at some point

Nestor Aparicio  39:40

pretty freaking good. Are you ready? All right, I’m gonna turn this up. I’m gonna take my headset off and you tell me if this is the real Nestor or the AI Nestor. You ready if your roof made it through winter, don’t celebrate yet. Check it coal Roofing has been doing that for. Baltimore for over 100 years, a smart move now will always save you later. Coal roofing. Don’t wait for a problem and make sure you subscribe to the wnst tech service brought to you by coal roofing and Gordian energy. I

Zach Dermer  40:18

mean, it’s pretty darn close that the tempo is a little

8

Nestor Aparicio  40:21

Baltimore, wrong?

Nestor Aparicio  40:23

Yeah,

Zach Dermer  40:23

in the tempo, just

Nestor Aparicio  40:24

8

the cadence isn’t,

Zach Dermer  40:25

yeah,

Nestor Aparicio  40:25

what I would do,

Zach Dermer  40:27

but it’s very close. I mean, it’s indistinguishable. I mean, if you’re

8

Nestor Aparicio  40:32

it’s amazing,

Zach Dermer  40:33

yeah, it’s pretty cool.

Nestor Aparicio  40:34

So there is your demo right there on the air. Dennis, that that wasn’t really me. It took me a couple of hours, and I’m a professional, and I had commercials already recorded for what I was trying to do. If I want to give it the books on tape voice, that’s already way, really good at that. So if I write, let’s just say I write a dear Sashi brown letter brought to you by far next week. I could literally take the script, put it in there, and I think it will read it effectively enough that maybe I would be a little more about saying little more where it might just say a little more. It won’t do it that way.

Zach Dermer  41:13

8

Won’t emphasize

Nestor Aparicio  41:14

but it would read seven and a half minutes of my column on the radio, and I could put it in now, of course, I could just read it on my own, drink water like I’ve done, which is way more taxing than you think.

Zach Dermer  41:28

To

Nestor Aparicio  41:28

sit and read a book for half an hour is really hard to do and not make mistakes, even harder. But this thing would do that. But I don’t know there’s an AI advantage. You’ve given me, my clones given me. I paid the 12 bucks a month to do it, and I’m in a professional space to do all of your commercials this way, and I’m still looking at and say, it’s not really cutting a lot of time off of my jam, and it’s not really going to do it better than I do it, but you’re bought at three in the morning. Yeah,

8

Zach Dermer  41:58

that’s a different story, and that’s it certainly fills a gap where,

Nestor Aparicio  42:02

but I wouldn’t want the bot to answer the phone and say, hi, it’s Zach and it’s pretending to be you.

Zach Dermer  42:08

Well,

Nestor Aparicio  42:09

8

there’s laws being passed and talked about that like you don’t want to pretend.

Denis O’Donovan  42:13

You want to identify. The disclosure is a big deal. You want to identify that. This is an AI tool, but you know that, like we said the biggest deal is that it can connect to your calendar. It can automatically schedule something, and that will make that person who feels better knowing that they’ve set an appointment for first thing Monday morning. You know what I mean?

Nestor Aparicio  42:31

It gives them

Zach Dermer  42:32

closure that they’re going to be taken care of exactly, not right now, but

8

Denis O’Donovan  42:35

soon. So that that’s a good use. I think I gave you the example that they were the one of the examples they gave me, and one of my courses was there was a guy who had a bike bike store, and he liked to do it, a live demo of the bike and what it can do, and the features and all that stuff. Well, then he bought, you know, he grew and he had 75 locations, and they added all these different things, and he couldn’t do that anymore and run the business, so he made his clone do it. And, well, that’s where I am automating

Nestor Aparicio  42:59

all the parts that when this is done, the audio and the video go right to my radio archive, right to YouTube, right to WordPress, right to Baltimore. Positive. It’s not it’s gonna write a fake headline. I’m gonna go in and fix the headline, fix the excerpt in the same I mean, Johnny Allen, who was my rock star Buddy, he hit me yesterday. He’s like, Hey, your transcript was, you know, it’s spelled this like that. I’m like, It’s okay. It’s a transcript. It’s a voice activated transcript. If it’s spelled your name, J O n instead of j o h n, it won’t do that much, but it may get far in the Durham or wrong less often than I do. You know, maybe. But I know what it does from a writing perspective. It never has a typo never as a writer that unto itself spares me embarrassment that it would never have a typo Now that being said, does it write exactly like me? No, but it’s an unbelievable soup starter.

Denis O’Donovan  43:57

Sure.

Nestor Aparicio  43:58

8

I mean the letter that I wrote to the Orioles after the sweep, my clone helped me with that. Now if you’re asking me, did it write it for me? Hell no, did it start it? Yes, but you know how it started it? It started it by me feeding it the transcripts of everything I’ve already said and believed so it summarized what I said about the weekend sweep with the Yankees and the Orioles pitching and Michael eyes and what Luke said that I agreed with versus what I disagreed with. And it would put that into a column if I wanted it to. And it would do it a minute and a half. And then I can go in and say, Well, I’m going to rewrite that. Rewrite that, hey, that’s funnier than I am, or, Hey, whatever that is. And then it becomes a tool for my writing and my content that makes me better than I can be, and that’s all I can say about that. Well,

Zach Dermer  44:50

it saves a lot of time, and if it makes you better, why would you not use it? So

Nestor Aparicio  44:55

here’s something that as a sports fan and you being a listener and a reader of mine and your fan. Emily, by the way, Zach Dermer is here from foreign and Dermer, if you need HVAC, plumbing, call him 410, 367777, I wear it on my chest. Luke as well. Our sports. Dennis O’Donovan is here. He’s profit calm. He’s my AI guru. We’re here at Planet Fitness and Timonium, not just like a joint that we come. Dennis works out here all the time. My wife’s about to join now that she’s got her hamstring and her broken ankles fixed, and all that stuff the AI part of this, I’ve had a lot of awakenings. I had one the other day on the rock and roll of fame thing that I told you about, and things that it can and can’t do. I was really tinkering with it a lot in December when I was doing my class, and Dennis and I were catching up during the holidays, and you had the tragedy to your son’s friend, peshawti Fired har ball on that Tuesday after the Pittsburgh game, first week of January. He hid for a couple days, and he showed up to do the press conference before they hired right? I was really tinker with my clone. Then I was writing some letters, tinkering with my column, all of the writing I’ve ever done. My eighth grade English teacher was involved in this because she’s in my life, and I showed her how my clone took every word I’ve ever written, in the history of the internet, in the history of all of my social media. It examined every word I’ve ever written, and wrote a scouting report, six page scouting report. It’s amazing on on all of my not strengths and weaknesses, but what I lean into as a writer. You use semicolons this way. It always says to me, if I read you my writing clone, as fans of mine, as readers of mine. For anybody that listens, you would say, Yeah, Nestor brings effing receipts. I bring receipts. I bring accountability. I demand fairness. I demand fair answers. These are all things that over the course of my life and my work, AI as identified. I have no time for liars. I have no time for you know like it knows me. It knows everything about me, and it knew this within a week, right? You told me this back before I had a clone, that it would be this way, but shawty holds his press conference that morning, that afternoon, whatever it was, I’m locked out. There were limited amount of questions. He said a lot. He says a lot when he shows up, much more so than the rest of them. He’s a billionaire. He doesn’t care. I then put into my clone that I wanted to write a Steve bishati letter, and I didn’t have to tell my clone hold him accountable.

Zach Dermer  47:40

No,

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Nestor Aparicio  47:41

it just does. And what it wrote for me gave me the three times that he double talked in the press conference, and things I could hold him accountable for where he said this but was nebulous or evasive in that that’s not Nestor or Ken Rosenthal, the reporter or columnist or Mike Preston or the gotcha question prick reporter, or I’m just trying to write a nasty column the day after or whatever, when I read what It wrote on my behalf, based on Luke and I saying what we saw in the press conference, what our questions, what we do on the radio every day, we sit here for an hour and say, bishad, he had a press conference. He said this. He said that. I pick on him about this. Luke says we need a linebacker. We you know, what kind of coach do we need? Whatever it did all of that in a way, I feel like I’m really good at what I do. Like you’re good at HVAC, you’re good at AI and computer things, and you’ve been doing they’re great at gyms, doing your planet, like, whatever you’re great at. I feel like I’m really, really great at doing sports radio. I feel like I’m a great writer. I feel like I’ve held all of them Angelo’s more accountable for facts, for remembering things, for what I’ve got in my brain, to be able to go into my rolodex to talk about Angelos with balderdash or the black cat, or any good looking sons, all of these. I’m a very available individual all of these things. It knows all of that. It knows everything I’ve ever said about any of that, and it literally pulled out three things from that press conference that were brilliant, beyond anything me. Mike Preston, Ken Rosenthal, Scott garce, any reporter, any Scott Van Pelt, that would be on the news, could hold him accountable for it did, because it listened. It listens better than I do. You do. It heard every word he said. It heard every word he’s ever said. It’s heard every word I ever said about him, and it wrote a column saying, yo, Steve, you said this and meant

Nestor Aparicio  49:59

that.

Zach Dermer  50:00

Yeah,

Nestor Aparicio  50:01

8

stuff that I didn’t I went on a radio that day, did an hour, two hours radio with Luke, and thought didn’t even think of that. I don’t even know that I heard him say that that’s the as a reporter who does what I do, a media content creator, whatever you call me invaluable. I in a way that if I would have had an intern or a producer or a reporter of mine, or an employee of mine, Hey, Luke, write a column off of that, or all the things that I was trained to do, that’s when it blew my mind, that press conference with peshawti, because it wrote and held him accountable in a way that I’m like, I’m gonna borrow that. And I took parts of it even rewrote it my own way. But it was like, it was an aha moment for me with AI as what Viviano said, I want to do my own writing. I want to do my own dude. It’s gonna make you better. And I couldn’t have you couldn’t have told me that six months before it did it for me. Now it does that for me every day, every day. It knows every word Craig Albernaz says in every press conference.

Zach Dermer  51:12

It’s got that one from a couple days ago.

Nestor Aparicio  51:13

And if I ask it right now, right this minute, give me five questions for Craig Albernaz right this minute. And this is what I’m trying to tell Luke, who doesn’t want any part of

Nestor Aparicio  51:24

it

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Nestor Aparicio  51:24

either, Luke, dude, this is going to make you better. If I say, give me five things to talk to Zach Dermer from foreign to Dermer, about right this minute, it would produce this program better than anything I could possibly do.

Denis O’Donovan  51:38

So going back to how I could help the app I was telling you about. Yeah, I have it doing the same thing. So it looks at my calendar and it says, and I said, give me five things that I need to talk to about. You know, it’ll look at the domain, and it’ll, I said, do us do a web scrape? Tell me about their business. So it would find a year, 124 year old company, blah, blah, blah, all this stuff. And it gives me talking points. And I said, give me five things. I want to talk to you about technology and AI, so I get that before every meeting, that the morning before for every meeting, and it just automated. Pretty cool, but that’s a dumb thing that. But how much if you’re empowered with that, if you’re trying to meet a new client, and you can break the small talk with some of that stuff, like, wow, this got prepared.

Zach Dermer  52:20

Yeah.

Nestor Aparicio  52:21

8

This took 30 seconds. Number one, your house is trying to warn you, the little noises, leaks, smells, utility bills, spikes, people ignore until disaster front strikes. Why it works? Everyone has experienced this the most. What’s the most expensive repair that started as a tiny issue? Why do Baltimore area homes have unique plumbing, HVAC, problems older homes. What sound should never be ignored in a home? Why are utility bills the check engine light of your house? I already came up with that on my own. Dude, what’s the difference between maintenance and catastrophe? Great. Nestor line, most Baltimore homeowners don’t call Zach when something feels funny. They call him when the water’s coming to the ceiling and a dog floating door. Done. Dog, that’s pretty good. It’s writing it for me, the scam economy of home repair theme, helping consumers avoid getting ripped off by fly by night, those other H vacant plumbers, fake bargains and unnecessary replacements. People love accountability. Conversation. This lets Zach be the trustworthy educator while differentiating himself from national change and shady operators telling me everything I need to do to sell you literally right angles, acquisitions, the biggest HVAC, plumbing scams happening right now. The you need a whole new system when that’s true and when it’s nonsense. Why cheap work usually becomes expensive work. The danger of Facebook, handyman culture, licensing permits and why they matter. Horror stories from fixing bad installs, the Nestor framing. You ready? There are people fixing furnaces the way the Orioles ownership fixes pitching, death, cheap, temporary, usually your expense. It knows me. Does it know me? Oh, it’s

Zach Dermer  54:01

unbelievable. It knows, you

Nestor Aparicio  54:02

see, he’s smiling right now. He knows his AI world. Oh, it’s crazy,

Zach Dermer  54:08

and it gets better every couple weeks. I mean, AI is so

8

Denis O’Donovan  54:11

funny thing about it. I was talking Nestor about this the first day you start using it. It’s the worst it will ever

Zach Dermer  54:18

be. Yeah, because it

Denis O’Donovan  54:18

only gets better. It learns you and learns your processes. It learns everything. So I can’t say that about any other technology that I’ve deployed. You know, we’ve always baked everything out and do everything, you know, get everything ready, and then we put it in. It’s perfect. But this, we put it in and it learns and it gets better. And nine months it’s better than it’s better 180 days than it is, you know, 90 days, and it just kind of get better and better and better the more it learns. You

Zach Dermer  54:44

8

Yeah, what do you think anthropic is worth? $1.2 trillion you know, it’s unbelievable.

Denis O’Donovan  54:49

It’s it

Zach Dermer  54:49

just keeps going.

Denis O’Donovan  54:50

It’s why?

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Nestor Aparicio  54:50

Because I can take a client here that’s already made and say we’re here with Zach Dermer farm manager, our smart thermostats actually worth it. Tankless, we’re. Water heaters, hyper real savings, air quality after covid. What should families know why newer homes sometimes have worse airflow? Energy efficient rebates Maryland homeowners ignore the future of eco friendly heating and cooling. You know about all this stuff?

Zach Dermer  55:18

Yeah, it’s good stuff.

Nestor Aparicio  55:21

You like that?

Zach Dermer  55:22

8

Yeah, it’s nice. This

Nestor Aparicio  55:23

is why young guys need AI. It’s why you’re behind. You need to get,

Zach Dermer  55:26

I know, need to get on it. I use clawed a little bit, but I could use it more. So

Nestor Aparicio  55:30

give the AI speech. Dance over who you are at profit. Calm. And I’ll let you guys get back to doing what you do, which is how people with HVAC, which is putting out people’s plumbing problems and HVAC problems.

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Denis O’Donovan  55:40

Yeah. So Dennis O’Donovan profit Comm, we are like Tinder for technology, specializing in AI. If you want to learn, what we say a lot of is, people know they need to invest in AI, but they don’t know where to start. So I said it on the earlier segment, and I’ll do it on this one as well. If you want me to give away some free gifts to to listeners. Send an email to AI help at profit COMM With 2m calm, and I’ll give you an ebook about where to start.

Nestor Aparicio  56:09

Just email me. I’ll take care

Denis O’Donovan  56:10

of it.

Nestor Aparicio  56:11

8

That’s fine.

Denis O’Donovan  56:12

If you wanted to email me, don’t

Nestor Aparicio  56:14

call me. If you’re plumbing. My wife did call him. Don’t call me our dispatcher.

Denis O’Donovan  56:20

But I’ll give you some free gifts just for listening and being a listener, and happy to help if I can, if I can, help you learn what’s next with AI

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Nestor Aparicio  56:28

and,

Zach Dermer  56:30

yeah, foreign end and Dermer heating. There anything a track related in your house, like Nestor said earlier, noises, your heating system breaks down in the middle of the winter. Air Conditioning breaks down the summer. We’re there for you, keeping you comfortable. Air conditioning

Nestor Aparicio  56:44

breaks out of summer. Come the planet fitness workout.

Zach Dermer  56:47

8

It’s beautiful

Nestor Aparicio  56:48

in here. It’s always climate control here. We’re here plan of fitness. It’s money. It’s all brought to you by the Maryland lottery. Zach. We’re gonna go with the bay bridges. We’re gonna go with the the water fowl. Are we gonna go with the Ocean City Boardwalk? Are we gonna have the asset team courses? Which one’s gonna

Zach Dermer  57:04

be? All good, Boardwalk.

Nestor Aparicio  57:05

Boardwalk. All right. Boardwalk for $2 awesome. It is the Maryland treasures, Maryland lottery giveaway. I’m your plan of fitness at simonia. We’re gonna be at faidley’s at Lexington market on the 13th. That is the last day of the Yankee series. I’m reading last rights, and I’m not even all that religious. Luke will be down with us also. Ivan Bates is going to join us on Wednesday. Then, if a these, we’re gonna be at the fishmonger’s daughter in Catonsville, our newest opening and sponsor the Fay Lee’s family now in Catonsville. And I had just a great meal there. So I can’t say enough about the fishmonger’s daughter. That’s a 21st a bunch of Catonsville people be on bunch politicos as well. And my thanks to everybody here at Planet Fitness. April’s going to come on. We’re going to talk about April in May and about June. We’re going to talk with April in May, about June.

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Zach Dermer  57:54

There you go.

Nestor Aparicio  57:55

In

Denis O’Donovan  57:55

timoni Today I write that that was, that was all a mess.

Nestor Aparicio  58:00

8

I’m pretty clever. You know, that’s going to be the hardest part of my AI clone that works blue. Think of a little Nestor. Andrew Dice, Clay meets Chappelle meets who’s that good looking guy? They flirts it all. Matt Reif, my wife. Yeah, so, but I’m going to create bricks behind it’s going to be, it’s going to be a stage. It’s going to be like, it’s going to be like the Seinfeld vignette. At the beginning of every Seinfeld, there’s going to be a little 45 second thing. And it’s going to be all sorts of things that you never thought I would say, because I’m not really saying, You know what? I mean, you mean? Do you think I’m funny

Zach Dermer  58:45

most of the time,

Nestor Aparicio  58:46

this is going to be funnier than me. So whatever, however funny you think I am or not?

Zach Dermer  58:50

Yeah, this

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Nestor Aparicio  58:50

is definitely going to be funnier than me. You can help me with this. Then

Denis O’Donovan  58:55

Sure.

Nestor Aparicio  58:56

Hey, Jen and 11 labs, and I’m going to drop the mic on this before I bring April up, I couldn’t get the API code to match. So I have a clone that’s going like this, and then it’s talking like me, hyped up, but I couldn’t get him to match. This is where the API code didn’t work. This is where I need Dennis. He’s got me nerded off up enough to make a bill Cole roofing spot, but not nerded up enough to make it go on to my face the way it needs to. Can we do this this weekend?

Denis O’Donovan  59:32

8

Try, actually, it’s Mother’s Day weekend.

Zach Dermer  59:35

Be in the dog house.

Nestor Aparicio  59:37

I

Nestor Aparicio  59:39

make my clone talk.

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Denis O’Donovan  59:42

Did you ever, did you ever think you were gonna say that when we started this, what, nine months

Nestor Aparicio  59:48

ago,

Nestor Aparicio  59:48

if you bring my avatar to life and I die at the corner of York originally, Bones me keep

Denis O’Donovan  59:54

8

this going.

Nestor Aparicio  59:55

You can, you can make this last forever. I. It like a kiss. Hologram, you can make me live into infamy, if you wish. If I’m dead, you better not make me say good things about Angeles on my clone. I knows better. It’s gonna be a comedy. Zach dirmer is here. He sponsors me at least for the next five minutes. They are going anywhere. 410, 36777, I promise it’ll get funnier when the clone comes. I promise. Once he makes the API, I’m gonna be funny. My wife’s like, You got no shot of ever being funny? We’ll see.

Zach Dermer  1:00:39

Yeah,

Nestor Aparicio  1:00:39

I make her we’re back for more. Planet Fitness, if you want to laugh, you’ll see me when I take my shirt off your planet fitness back for more. We’re in Timonium. Stay with us.

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Nestor Aparicio  1:00:47

You.